Patient Experience Concierge & Clinic Support

Beth Israel Lahey Health; Us; Presencial; EUR 26.000 - 35.000; Jornada completa

Descripción de la vacante

Beth Israel Lahey Health is seeking a patient-facing Medical Office Assistant responsible for front desk functions, scheduling, patient check-in, and accurate data entry. You will support billing and referrals while maintaining patient privacy and courtesy.

Ideal candidates have 1–3 years in healthcare settings, strong English communications, and proficiency with standard office software. This on-site role emphasizes teamwork and efficient patient flow within the practice environment.

Formación

• High School diploma or GED required.
• Certificate 1 Medical Admin Assistant Cert preferred.
• 1-3 years related work experience required.
• Experience with computer systems including web based applications and some Microsoft Office applications (Outlook, Word, Excel, PowerPoint or Access).

Responsabilidades

• Greets patients and visitors, provides information and directions while ensuring privacy and courtesy.
• Performs check in, registration, scheduling, verification of demographic and fiscal data; processes co-payments.
• Schedules, reschedules and cancels appointments; enters referrals and maintains patient flow.
• Handles checkout and provides follow-up educational materials as indicated; data entry and records prep as needed.
• Level II: facilitates billing, handles information requests, may lead a small project or train others.

Conocimientos

Written communication

Oral communication

Knowledge of procedures

Teamwork

Customer service

Educación

High School diploma or GED

Medical Admin Assistant Certification

Herramientas

Microsoft Office Suite

Descripción del empleo

Beth Israel Lahey Health is seeking a patient-facing Medical Office Assistant responsible for front desk functions, scheduling, patient check-in, and accurate data entry. You will support billing and referrals while maintaining patient privacy and courtesy.

Ideal candidates have 1–3 years in healthcare settings, strong English communications, and proficiency with standard office software. This on-site role emphasizes teamwork and efficient patient flow within the practice environment.