Patient Care Front Desk & Scheduling Specialist

Beth Israel Lahey Health; Us; On-site; EUR 25,000 - 33,000; Full time

Job summary

Beth Israel Lahey Health (BILH) Primary Care is seeking a clerical professional to be the first point of contact for patients and staff. In this frontline role you will deliver high-quality customer service, perform phone interactions, registration, scheduling, co-pay collection and billing, and confirm appointments to ensure patients receive the right care at the right time.

You will work in a fast-paced, high-volume environment and must have a High School degree or GED and at least one year of

Qualifications

• High school diploma or GED required.
• At least 1 year of experience in a high-volume customer service role.
• Strong customer service, computer/PC skills, and clear written and verbal communication.

Responsibilities

• Handle phone interactions with patients and staff.
• Register patients and schedule appointments.
• Collect co-pays and assist with billing.
• Confirm appointments and manage patient communications.

Skills

Customer service

PC skills

Written communication

Verbal communication

Multitasking

Education

High School Diploma or GED

Job description

Beth Israel Lahey Health (BILH) Primary Care is seeking a clerical professional to be the first point of contact for patients and staff. In this frontline role you will deliver high-quality customer service, perform phone interactions, registration, scheduling, co-pay collection and billing, and confirm appointments to ensure patients receive the right care at the right time.

You will work in a fast-paced, high-volume environment and must have a High School degree or GED and at least one year of