Part-time customer account manager M/F

Who's Next; Paris; On-site; EUR 20,000 - 30,000; Part time

Job summary

Who's Next is seeking a part-time Customer Account Manager in Paris to support our sales team. The role involves responding to customer inquiries, organizing selection committees, and providing essential administrative support.

The ideal candidate is a student with at least 3 years of higher education in business or marketing, proficient in Excel, and fluent in professional English. You'll work in a dynamic environment, enhancing our databases and assisting with sales operations.

Qualifications

• Student currently pursuing higher education, preferably in business, marketing, or communications.
• Comfortable with IT tools, particularly Excel.
• Experience or knowledge of Salesforce is a significant advantage.

Responsibilities

• Respond to enquiries from customers and prospects.
• Organise and manage selection committees and update tracking media.
• Provide administrative support for the sales team and create quotations.
• Handle daily requests and support sales team with follow-ups and information requests.
• Update the database of exhibitors and prospects regularly.
• Assist in prospecting new brands and managing payment reminders.

Skills

Fluent professional English

Excel proficiency

Organizational skills

Curiosity and teamwork

Education

At least 3 years of higher education in business, marketing, or communications

Tools

Salesforce

Job description

Job: Work-linked customer account manager

Type of contract: Part-time

ABOUT WSN

WSN is the organizer of international fashion, lingerie, and design events in Paris: Who’s Next, Bijorhca, Premiere Classe, Salon International de la Lingerie, Interfilière Paris, Shoppe Object Paris, and Matter and Shape.

We have been organizing events for 30 years at Porte de Versailles and in the Jardin des Tuileries during Paris Fashion Week.

Our events enable French and international brands, creators, and designers to showcase their collections and solutions to buyers and fashion professionals from around the world.

WSN is a subsidiary of the Comexposium Group, one of the world leaders in event organization, with 135 events held worldwide each year.

MISSIONS

The Customer Account Manager supports the sales team by providing a first level of information to brands and interfacing with sales staff. He/she also provides support for the sales department.

As such, its main tasks are to:

• Respond to enquiries from customers and prospects (exhibitors).
• Helping to organise and manage selection committees (collecting data and missing information from applicants, presenting applications to sales teams, sending responses to brands, updating application tracking media).
• Provide administrative support for the sales team (internal and external): set up accounts, create quotations, send documents and information on trade fairs, etc.
• Handle daily requests from sales staff (extractions, preparation of files for emailings, etc.)
• Supporting the sales team in follow-ups and requests for information from brands for our various media.
• Enhance and update the database: regularly update the database of exhibitors and prospects.
• Helping to prospect for new brands.
• Assist the sales team with payment reminders and invoice entry.

PROFIL REQUIRED

• Student with at least 3 years of higher education (business, marketing or communications school).
• Comfortable using IT tools, particularly Excel.
• Knowledge of the Salesforce sales management tool is a real plus.
• You speak and write fluent professional English.
• You are organised, curious and enjoy working as part of a team in a dynamic environment.
• Your analytical skills, ability to understand the issues at stake, organisational skills, rigour and responsiveness will enable you to get up and running quickly.