Paris IT Support Intern - Growth Path & Mentoring

Dedale (ex-Software Club); Paris; Sur place; EUR 13 000 - 20 000; Plein temps

Avantages offerts par ce poste

Mentoring

Path to permanent role

Paris office (WeWork)

Résumé du poste

Dedale, headquartered in Paris, is opening an IT Support Technician internship at the heart of our daily operations. You will be the day-to-day IT contact for every team, ensuring a reliable, secure working environment onsite in Paris and remotely.

This hands-on internship offers mentoring from the Head of Security, exposure to Entra ID, Defender, Intune, and SOC 2/ISO 27001 compliance work, with a potential path to a permanent role.

Qualifications

• Last year of a graduate degree (Bachelor or Master) in a related field, ideal for an end-of-studies internship.
• First experience (internship, project or apprenticeship) in IT support is a plus; motivated candidates welcome.
• Comfortable troubleshooting Windows and macOS; basics of Microsoft 365 administration are a plus.
• Exposure to MDM/endpoint tools (Intune or similar) is an asset, otherwise a willingness to learn.
• Methodical, service-oriented, with a habit of clear documentation.
• Fluent English; working French is a strong plus.
• On-site in Paris; role involves admin rights and account management.

Responsabilités

• User support: handle requests through the ticketing system, diagnose and resolve hardware and software incidents, on-site and remotely.
• On-site support in Paris: workstations, laptops, peripherals, meeting rooms and network connectivity issues.
• Onboarding & offboarding: prepare and configure equipment, create accounts, hand out and recover devices for new joiners and leavers.
• Account management: manage the user account lifecycle (Microsoft 365 / Entra ID), access rights and group memberships.
• Fleet management: maintain the inventory, service equipment, anticipate obsolescence and plan renewals.
• Device compliance: deploy and track compliance through our MDM tool (Intune) across the fleet: enrolment, encryption, patching and configuration.
• Process improvement: document and improve IT procedures (provisioning, support, change management) to drive efficiency.

Connaissances

IT support

Windows

macOS

Microsoft 365

Intune/MDM

Account management

Documentation

Customer service

English fluent

Formation

Bachelor/Master in related field

Outils

Intune

Entra ID

Microsoft 365 Admin

Description du poste

Dedale, headquartered in Paris, is opening an IT Support Technician internship at the heart of our daily operations. You will be the day-to-day IT contact for every team, ensuring a reliable, secure working environment onsite in Paris and remotely.

This hands-on internship offers mentoring from the Head of Security, exposure to Entra ID, Defender, Intune, and SOC 2/ISO 27001 compliance work, with a potential path to a permanent role.