Operations Team Lead – Multi-Site Capacity & Performance

Checkout; Paris; Hybride; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Checkout.com in Paris seeks a Team Leader, Operations to architect staffing, optimize verification across sites, and ensure global SLAs with cost-efficient processes.

You will oversee capacity planning, demand forecasting with Customer Success, multi-site governance, and maintain operational blueprints and real-time dashboards. A Fraud Officer capability with regulatory liaison will be part of the role; training is provided.

Qualifications

• Project management skills required, with ability to lead cross-functional teams.
• Regulatory/compliance coordination skills for Fraud Officer role.

Responsabilités

• Lead and develop a high-performance operations team across multiple sites.
• Plan capacity and forecast demand with Success teams to meet SLAs.
• Maintain incident response, BCP, and audit-ready documentation across sites.
• Coordinate Fraud Officer activities and regulator communications; ensure compliance.

Description du poste

Checkout.com in Paris seeks a Team Leader, Operations to architect staffing, optimize verification across sites, and ensure global SLAs with cost-efficient processes.

You will oversee capacity planning, demand forecasting with Customer Success, multi-site governance, and maintain operational blueprints and real-time dashboards. A Fraud Officer capability with regulatory liaison will be part of the role; training is provided.