Change & Release Coordinator

EUROPEAN DYNAMICS Group; Strasbourg; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Full benefits package

Job summary

EUROPEAN DYNAMICS Group is seeking a Change & Release coordinator fluent in English. The role is remote within the EU with on-site collaboration for major client IT teams.

You will join the Development team and work closely with the client's IT team to manage changes and releases across live services. The position requires ITIL expertise, strong English, and experience with ServiceNow, CI/CD pipelines, and release management.

Qualifications

• University degree in IT or relevant discipline; combined with minimum 5 years in IT operations or IT service management.
• Experience with ITIL-aligned frameworks and structured change/release-management processes.
• Excellent understanding of ITIL processes including Incident, Problem, Change, Release, Event and Knowledge Management.
• Proficiency with IT service management tools such as ServiceNow.

Responsibilities

• Coordinate operational changes and releases of all live service elements with focus on planning, resource coordination, and version control.
• Report and meet Change/Release KPIs targets.
• Collaborate with DevSecOps and technical teams for deployments and release optimisation.
• Work with project/operational teams to ensure effective system change and release implementation.
• Support in setting up support models and transition of projects into business-as-usual.
• Coordinate with suppliers and 3rd parties to ensure timely change and release implementation.

Skills

ITIL knowledge

ServiceNow

CI/CD

Agile/DevOps

English fluency

Education

University IT degree

Tools

ServiceNow

Job description

We currently have a vacancy for a Change & Release coordinator fluent In English, to offer his/her services as an expert who will perform their services remotely within EU. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client's IT team on site.

We currently have a vacancy for a Change & Release coordinator fluent In English, to offer his/her services as an expert who will perform their services remotely within EU. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client's IT team on site.

Tasks:

• Coordination of the operational changes and releases of all live service elements, with focus on planning, coordination of resources and activities, and version controlling, whilst maintaining quality and minimising risk;
• Ensuring that Release and Change Management Key Performance Indicators (KPIs) are reported, and their targets are met;
• Coordinating with DevSecOps Engineers and other technical teams for deployments, automation improvements and release optimisation;
• Collaborating with project and operational teams to ensure effective system change and release implementation;
• Assisting in support models set up and in managing transition of projects and new services into the business-as-usual model;
• Coordinating with suppliers, contractors, 3rd parties, etc. to ensure timely change and release implementation.

Tasks:

• Coordination of the operational changes and releases of all live service elements, with focus on planning, coordination of resources and activities, and version controlling, whilst maintaining quality and minimising risk;
• Ensuring that Release and Change Management Key Performance Indicators (KPIs) are reported, and their targets are met;
• Coordinating with DevSecOps Engineers and other technical teams for deployments, automation improvements and release optimisation;
• Collaborating with project and operational teams to ensure effective system change and release implementation;
• Assisting in support models set up and in managing transition of projects and new services into the business-as-usual model;
• Coordinating with suppliers, contractors, 3rd parties, etc. to ensure timely change and release implementation.

Requirements

• University degree in IT or relevant discipline, combined with minimum 5 years of of experience in IT operations or/and IT service management and delivery.;
• Experience working within ITIL-aligned frameworks and structured change and release-management processes;
• Excellent understanding and practical knowledge of ITIL service management processes, including Incident, Problem, Change, Release, Event and Knowledge Management;
• Proficiency with IT service management tools such as Service Now;
• Understanding of CI/CD pipelines and configuration-management tools;
• Excellent ability to manage multiple high priority efforts/ competing priorities and flexibility to adjust to changing requirements, schedules and priorities;
• Certifications: ITIL Foundation or higher (or equivalent) is mandatory;
• Agile or DevOps certification and/or Project management certification is an asset;
• Excellent command of the English language.

Benefits

If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference.

We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.

You may also consider all our other open vacancies by visiting the career section of our web site (www.eurodyn.com) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.

EUROPEAN DYNAMICS (www.eurodyn.com)is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 300 million. EUROPEAN DYNAMICS is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.

As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion

EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorize ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.