Operations Specialist, Driver Early-Life Engagement

Bolt; Paris; Hybride; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Salary and stock options

Wellness perks

Paid sabbatical after 5 years

Annual company events

Hybrid work model

Résumé du poste

Bolt is seeking an Operations Specialist for Driver Early-Life Engagement in Paris. This role involves optimizing the driver journey from registration to activation, ensuring operational efficiency, and improving driver retention. With 1-3 years of experience in an analytical role, strong communication skills in both French and English, and a hands-on mentality, you will work cross-functionally to drive initiatives that enhance driver engagement.

Enjoy unique career growth opportunities, a rewarding salary with stock options, and wellness perks in a hybrid work environment.

Qualifications

• 1–3 years of experience in an analytical, operations, consulting, or growth‑focused role.
• Strong analytical skills and comfort using data to understand performance and drive decisions.
• Excellent communication skills with strong stakeholder management skills and fluency in both French and English.

Responsabilités

• Define and monitor relevant KPIs to track registration, activation, retention.
• Create and optimize processes and tools to improve operational efficiency.
• Work closely with internal teams to gather feedback and align on priorities.
• Optimize the registration and activation journey to strengthen engagement.
• Share results and best practices with other teams.

Connaissances

Analytical skills

Project management

Stakeholder management

Fluency in French and English

Description du poste

About the Role

We are looking for an Operations Specialist – Driver Early‑Life Engagement to join the Local Operations team. In this role, you will be responsible for optimizing the driver journey from registration through their first 30 days on the platform. You will play a key role in improving registration and activation speed, increasing conversion rates, and maximizing driver engagement and retention during the most critical stages of the lifecycle.

You will be responsible for the efficiency and quality of all operations related to driver registration, activation, and early‑life engagement. You will identify opportunities to improve the driver journey, optimize the registration‑to‑activation funnel, and drive initiatives that accelerate first trips and maximize engagement during the first 30 days. You will work cross‑functionally to remove operational bottlenecks, improve conversion and retention, and ensure successful initiatives can be scaled across markets.

Main Tasks And Responsibilities

• Analytics and performance – define and monitor relevant KPIs to track registration, activation, retention and the performance of different initiatives.
• Processes and tools – create and optimize processes and tools to improve operational efficiency, provide visibility on performance, facilitate access to information, and identify opportunities to leverage automation and AI.
• Stakeholder management – work closely with internal teams to gather feedback, align on priorities and processes, and provide support when needed.
• User experience – iterate to optimize the registration and activation journey, strengthen engagement, and improve the overall value proposition.
• Scaling – share results and best practices, and cooperate with the Central Ops team and other local teams to replicate successful initiatives across Bolt markets.

About You

• 1–3 years of experience in an analytical, operations, consulting, or growth‑focused role.
• Strong analytical skills and comfort using data to understand performance and drive decisions.
• Project management experience and ability to manage multiple initiatives simultaneously.
• Rigorous, organized and detail‑oriented.
• Excellent communication skills with strong stakeholder management skills and fluency in both French and English.
• Hands‑on mentality – no task is beneath you if it moves the needle.

Why You’ll Love It Here

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1‑month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in‑person collaboration with our hybrid model, including at least 12 monthly in‑office days.

Everyone Is Welcome

Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability. We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.