Operations & Quality Intern — Hybrid (Bordeaux)

Back Market; Bordeaux; Hybrid; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Hybrid work environment

Remote days policy

Mentorship programs

Accessibility policy training

Job summary

Back Market is offering an Internship as an Operations Manager within the Quality team in Bordeaux. You will monitor compliance, track incidents, and analyze seller performance to ensure customers receive the best possible experience on Back Market.

This 6‑month, full-time internship (35h/week) starts in January 2027 and is based in Bordeaux with a hybrid work arrangement. You will collaborate across departments to uphold high refurbishing standards and support the circular economy.

Qualifications

• You are rigorous, meticulous, and highly organized.
• Analytical mindset with data skills (Excel/Google Sheets).
• Fully professional proficiency in English; additional languages are a plus.
• A good communicator and team player, able to collaborate across departments.
• Able to manage follow-ups and ensure tasks are completed on time.

Responsibilities

• Identify, track, and follow up on reported issues related to product or process quality.
• Monitor adherence to the Seller Quality Charter and ensure timely resolutions.
• Monitor quality performance of a pool of Sellers and run recurrent processes.
• Analyze customer claims and feedback to identify trends and improvement opportunities.
• Work with Customer Care, Account Management, Legal, and Quality to resolve cases.

Job description

Back Market is offering an Internship as an Operations Manager within the Quality team in Bordeaux. You will monitor compliance, track incidents, and analyze seller performance to ensure customers receive the best possible experience on Back Market.

This 6‑month, full-time internship (35h/week) starts in January 2027 and is based in Bordeaux with a hybrid work arrangement. You will collaborate across departments to uphold high refurbishing standards and support the circular economy.