Operations Manager, Performance & Safety

Pony; Paris; Sur place; EUR 11 000 - 15 000; Plein temps

Résumé du poste

Pony in Paris is offering an internship for an Operation Manager, Performance & Safety within the Business Operations Team. You will support on-site audits, help ensure safety standards, and contribute to improving fleet reliability and user experience.

Education: currently enrolled in a top engineering school, seeking a gap year or end-of-studies placement. You’ll structure your approach, manage topics, and work with cross-functional teams, with guidance from your mentors.

Qualifications

• Currently enrolled in a top engineering school seeking a gap year or end-of-studies internship.
• Proactive PM mindset with ability to structure approaches and drive progress with guidance.
• Strong analytical reporting and ability to extract actionable insights from audits.

Responsabilités

• Lead on-site audits across cities to assess service quality and safety.
• Design and roll out corrective actions; track implementation with HQ and local teams.
• Create and update process guidelines and safety standards for field use.
• Participate in projects like warehouse optimisation and sourcing new service providers.

Connaissances

Project Management

Analytical Mindset

People Skills

Mobility & Travel

Formation

Top engineering school student internship gap year

Description du poste

As a Operation Manager, Performance & Safety, you will join our Business Operations Team in Paris and work closely with Théo, our Quality & Safety Manager.

Within the pony Business Operations team, your mission will be to sustainably improve operations by ensuring reliable quality and uncompromising safety. One of our core values is Safety First , it is embedded in everything we do, from our products to our operations, ensuring both reliable fleet availability and a great user experience.

Right now, some of the most exciting projects include managing our new connected battery fleet and improving ergonomics, safety, and health for our teams.

Key Responsibilities

• Lead on-site audits: Weekly assess service quality, fleet and warehouse safety, and ensure operational standards are met across cities.

• Drive compliance after audits: Help design and roll out corrective actions, track implementation across sites, and serve as the bridge between HQ and local teams.

• Elevate documentation: Create and update process guidelines and safety standards to keep them clear, relevant, and actionable in the field.

• Contribute to special projects: Get involved in initiatives like warehouse optimisation, sourcing new service providers, and streamlining operations, always with a focus on continuous improvement in performance and safety.

Education: Currently enrolled in a top engineering school, looking for a gap year or end-of-studies internship.

Project management: You support and take ownership of specific topics, structure your approach, and move things forward proactively, with guidance and support from your team.

Analytical mindset: You know how to extract key insights, write impactful reports, and guide action with clear, practical recommendations (e.g., summarise an audit in a few lines and help implement concrete solutions).

People skills: You communicate clearly and work well with cross-functional teams, from field staff to management.

Mobility & travel: You take part in regular visits to our warehouses in France and Belgium to follow up on your projects