Operations Manager, Performance & Safety

Pony; Paris; Sur place; EUR 10 000 - 13 000; Plein temps

Résumé du poste

Pony in Paris is seeking an Operation Manager, Performance & Safety intern to join the Business Operations Team. You will work closely with the Quality & Safety Manager and help sustainably improve operations, with a focus on reliable quality and safety across sites.

Responsibilities include leading on-site audits, driving corrective actions, and enhancing documentation and processes. You will travel to warehouses in France and Belgium to support projects and gain hands-on experience.

Qualifications

• Currently enrolled in a top engineering school, seeking a gap year or end-of-studies internship.
• Strong project management skills and the ability to structure and move initiatives forward.
• Analytical mindset with the ability to extract key insights and write impactful reports.
• Clear communication and ability to work with cross-functional teams.
• Willingness to travel regularly to warehouses in France and Belgium.

Responsabilités

• Lead on-site audits: Weekly assess service quality, fleet and warehouse safety, and ensure operational standards are met across cities.
• Drive compliance after audits: Help design and roll out corrective actions, track implementation across sites, and serve as the bridge between HQ and local teams.
• Elevate documentation: Create and update process guidelines and safety standards to keep them clear, relevant, and actionable in the field.
• Contribute to special projects: Get involved in initiatives like warehouse optimisation, sourcing new service providers, and streamlining operations, always with a focus on continuous improvement in performance and safety.

Connaissances

Project management

Analytical mindset

People skills

Mobility & travel

Formation

Engineering student

Description du poste

As a Operation Manager, Performance & Safety, you will join our Business Operations Team in Paris and work closely with Théo, our Quality & Safety Manager.

Within the pony Business Operations team, your mission will be to sustainably improve operations by ensuring reliable quality and uncompromising safety. One of our core values is Safety First , it is embedded in everything we do, from our products to our operations, ensuring both reliable fleet availability and a great user experience.

Right now, some of the most exciting projects include managing our new connected battery fleet and improving ergonomics, safety, and health for our teams.

Key Responsibilities

• Lead on-site audits: Weekly assess service quality, fleet and warehouse safety, and ensure operational standards are met across cities.

• Drive compliance after audits: Help design and roll out corrective actions, track implementation across sites, and serve as the bridge between HQ and local teams.

• Elevate documentation: Create and update process guidelines and safety standards to keep them clear, relevant, and actionable in the field.

• Contribute to special projects: Get involved in initiatives like warehouse optimisation, sourcing new service providers, and streamlining operations, always with a focus on continuous improvement in performance and safety.

Education: Currently enrolled in a top engineering school, looking for a gap year or end-of-studies internship.Project management: You support and take ownership of specific topics, structure your approach, and move things forward proactively, with guidance and support from your team.Analytical mindset: You know how to extract key insights, write impactful reports, and guide action with clear, practical recommendations (e.g., summarise an audit in a few lines and help implement concrete solutions).People skills: You communicate clearly and work well with cross-functional teams, from field staff to management.Mobility & travel: You take part in regular visits to our warehouses in France and Belgium to follow up on your projects