Operations Excellence & Solutions Architect

Clasquin; Lyon; Hybrid; EUR 75,000 - 105,000; Full time

Benefits offered by this job

Work from home agreement

Job summary

Clasquin, a French international transport operator, seeks an Operations Processes & Solutions Expert to drive global process governance and training. You will lead a network of key users, implement standardized training, and coordinate cross-functional activities to improve operational efficiency.

The role covers developing SOPs, KPIs, and change requests, with responsibility for documentation and deployment of CW/Cargowise-based solutions. Travel is expected.

Qualifications

• You have strong experience with TMS systems related to Freight Forwarding.
• You are willing to travel frequently.
• Your English is fluent.
• Chinese, Spanish or French are an asset.

Responsibilities

• Build & animate a network of Key Users within the operations.
• Elaborate/Update Training strategy and organize regular training courses.
• Implement Key Users governance.
• Address operational excellence leveraging CW solutions more broadly digital solutions at her/his disposal.
• Transform needs from the Key Users, management and other functions into a process (in accordance with core processes).
• Challenge operations.
• Pilot operational KPI with operations managers and branch managers.
• Ensure operational efficiency (SOP updates,) & coordination with overseas.
• Be responsible for analysis and improvements measures.
• Drive associated change requests & reports status to requestors (Key Users, …).
• Act as project manager when necessary.
• Define client specific processes when EDI/Reporting are in place (Live by Clasquin) and set up Cargowise and Live accordingly.
• Deliver associated documentation to ensure proper transition of these processes to the end-users (Training & Support).
• Define and promote standards for data, solutions & governance.
• Ensure follow-up & monitoring.
• Test new releases.
• Review new functionalities and propose deployment /activation.

Skills

TMS systems

Freight Forwarding

Cargowise One

WiseTech

Travel readiness

Fluent English

Chinese

Spanish

French

Tools

Cargowise One

Job description

Clasquin, a French international transport operator, seeks an Operations Processes & Solutions Expert to drive global process governance and training. You will lead a network of key users, implement standardized training, and coordinate cross-functional activities to improve operational efficiency.

The role covers developing SOPs, KPIs, and change requests, with responsibility for documentation and deployment of CW/Cargowise-based solutions. Travel is expected.