Operations & Customer Success Associate

Parallel; Paris; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

Parallel is looking for a driven Ops professional to enhance customer experience while supporting processes within the Operations team. You will manage client projects, ensure customer success, and leverage data to improve operational workflows.

The ideal candidate should have 2–4 years of relevant experience, be organized and proactive, with strong analytical skills. Excellent communication skills in French are essential, as the position deals with French hospitals.

This role offers a unique opportunity to contribute to high-impact initiatives at a growing startup.

Qualifications

• 2–4 years of experience in startup, consulting, or project management.
• Thrives in a fast-paced and evolving environment.
• Comfortable with data and structured problem-solving.

Responsabilités

• Support onboarding and follow-up with customers for smooth adoption.
• Help build scalable customer success processes and tools.
• Leverage data to identify bottlenecks and opportunities in workflows.

Connaissances

Organized

Proactive

Detail-oriented

Strong analytical mindset

Excellent communication skills in French

Description du poste

Parallel is looking for a driven Ops professional to enhance customer experience while supporting processes within the Operations team. You will manage client projects, ensure customer success, and leverage data to improve operational workflows.

The ideal candidate should have 2–4 years of relevant experience, be organized and proactive, with strong analytical skills. Excellent communication skills in French are essential, as the position deals with French hospitals.

This role offers a unique opportunity to contribute to high-impact initiatives at a growing startup.