Operations Associate

Parallel; Paris; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A fast-growing startup in Paris is looking for an ambitious Operations team member to enhance customer success processes and improve client satisfaction. The role requires strong analytical skills and the ability to thrive in a dynamic environment. Ideal candidates will have entry-level experience and excellent communication skills in French, as most clients are French hospitals. This position offers a unique opportunity to contribute to meaningful initiatives and gain expertise in operations, analytics, and product problem-solving.

Qualifications

• Entry-level to 2 years of experience, ideally in startup or consulting but not required.
• Strong analytical mindset, comfortable with data and structured problem-solving.
• Excellent communication skills in French, necessary due to client base.

Responsabilités

• Support onboarding and follow-up with customers for smooth adoption.
• Build scalable customer success processes and monitor client satisfaction.
• Leverage data to identify bottlenecks and communicate priorities.

Connaissances

Analytical skills

Organizational skills

Proactive mindset

Communication skills in French

Description du poste

We're looking for a driven, curious and structured Ops to help us scale our processes and ensure a best-in‑class customer experience.

Within the Operations team, you will work closely with our customers and collaborate with our Product and Tech teams to design, implement, and monitor operational workflows that support both our clients and internal users. You’ll have a strategic impact on Parallel’s operations and on how we deliver the most value to our clients.

This is an opportunity to join a growing startup at a pivotal moment, contribute to high‑impact initiatives, and gain hands‑on experience across operations, analytics, and product‑led problem‑solving.

Missions

• Client Project Management & Customer Success. You will support onboarding and follow‑up with customers to ensure smooth adoption, and you’ll answer our coders and clients questions so that they have a top‑tier customer experience.
• Operational Process Building. You will help build scalable customer success processes and set up tools and routines to monitor client satisfaction and usage. As a key point of contact for our customers and internal coders, you will help identify operational bottlenecks and propose improvements.
• Customer & Internal Analytics. With a strong analytical mindset, you will leverage data to identify bottlenecks and opportunities, across both customer workflows and internal coding operations. You will also contribute to defining Operations priorities and communicating them to the Product and Tech teams.

What we are looking for:

• Entry‑level to 2 years of experience, ideally in startup or consulting but not required.
• Organized, proactive, and detail‑oriented.
• Strong analytical mindset, comfortable with data and structured problem‑solving.
• You thrive in a fast‑paced and evolving environment.
• Interested in product‑driven companies, AI, or healthcare operations.
• Excellent communication skills in French (our clients are French hospitals so far).

Quick chat with our Operations Manager Clementine