Operations Associate

Parallel; Paris; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

Parallel is looking for a driven Ops professional to enhance customer experience while supporting processes within the Operations team. You will manage client projects, ensure customer success, and leverage data to improve operational workflows.

The ideal candidate should have 2–4 years of relevant experience, be organized and proactive, with strong analytical skills. Excellent communication skills in French are essential, as the position deals with French hospitals.

This role offers a unique opportunity to contribute to high-impact initiatives at a growing startup.

Qualifications

• 2–4 years of experience in startup, consulting, or project management.
• Thrives in a fast-paced and evolving environment.
• Comfortable with data and structured problem-solving.

Responsabilités

• Support onboarding and follow-up with customers for smooth adoption.
• Help build scalable customer success processes and tools.
• Leverage data to identify bottlenecks and opportunities in workflows.

Connaissances

Organized

Proactive

Detail-oriented

Strong analytical mindset

Excellent communication skills in French

Description du poste

We're looking for a driven, curious and structured Ops to help us scale our processes and ensure a best-in-class customer experience.

Within the Operations team, you will work closely with our customers and collaborate with our Product and Tech teams to design, implement, and monitor operational workflows that support both our clients and internal users. You’ll have a strategic impact on Parallel’s operations and on how we deliver the most value to our clients.

This is an opportunity to join a growing startup at a pivotal moment, contribute to high-impact initiatives, and gain hands‑on experience across operations, analytics, and product‑led problem‑solving.

Missions

• Client Project Management & Customer Success. You will support onboarding and follow‑up with customers to ensure smooth adoption, and you’ll answer our coders’ and clients questions so that they have a top‑tier customer experience.
• Operational Process Building. You will help build scalable customer success processes and set up tools and routines to monitor client satisfaction and usage. As a key point of contact for our customers and internal coders, you will help identify operational bottlenecks and propose improvements.
• Customer & Internal Analytics. With a strong analytical mindset, you will leverage data to identify bottlenecks and opportunities, across both customer workflows and internal coding operations. You will also contribute to defining Operations priorities and communicating them to the Product and Tech teams.

What we are looking for:

2–4 years of experience, ideally in startup, consulting or project management.

Organized, proactive, and detail‑oriented.

Strong analytical mindset, comfortable with data and structured problem‑solving.

You thrive in a fast‑paced and evolving environment.

Interested in product‑driven companies, AI, or healthcare operations.

Excellent communication skills in French (our clients are French hospitals so far).