Onsite Training Operations Lead – Toulouse (FR/EN)

NIIT; Rochefort; Sur place; EUR 38 000 - 48 000; Plein temps

Résumé du poste

NIIT Toulouse is seeking a proactive Training Coordinator to manage end-to-end learning operations onsite. You will handle training planning, scheduling, LMS administration, learner/instructor coordination, and helpdesk support to ensure successful delivery.

You will translate business needs into actionable training plans, monitor budgets, and maintain regulatory training records while collaborating with multiple teams in a fast-paced environment.

Qualifications

• Bachelor's degree in Business Administration, Human Resources, Learning & Development, or a related field.
• 3–5 years of experience in training coordination, learning operations, or learning administration.
• Experience administering Learning Management Systems (LMS).
• Strong knowledge of training planning, scheduling, reporting, and stakeholder management.
• Experience coordinating virtual and classroom-based learning programs.
• Excellent organizational, analytical, and problem-solving skills.
• Strong communication skills in French and English (written and spoken).
• Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Outlook.
• Ability to manage multiple priorities in a fast-paced environment.

Responsabilités

• Work from the client's office as required.
• Manage day-to-day learning operations, including training planning, scheduling, LMS administration, learner and instructor coordination, and helpdesk support.
• Support additional operational activities as required after completing the necessary training and certification.
• Gather learning requirements from business stakeholders and translate them into actionable training plans.
• Analyze training needs and support the development and execution of the annual training plan.
• Monitor training budgets, funding opportunities, and vendor costs to ensure cost-effective delivery.
• The job description may be expanded later to cover OPCO activities and support.
• Coordinate training schedules, instructor allocation, room bookings, and resource planning.
• Administer the Learning Management System (LMS), including course creation, learner enrollment, attendance tracking, evaluations, and reporting.
• Utilize learning operations platforms and internal tools to support training administration and delivery.
• Manage helpdesk requests and resolve learner, instructor, and stakeholder queries within agreed service levels.
• Provide operational support for virtual instructor-led training, including session setup, monitoring, and troubleshooting.
• Serve as the primary point of contact for business stakeholders regarding training operations and deployment.
• Build and maintain strong relationships with business teams, suppliers, instructors, and other stakeholders.
• Prepare operational reports, dashboards, training metrics, and planning data.
• Maintain regulatory training records, certifications, authorizations, and compliance documentation.
• Coordinate training activities across multiple teams while effectively prioritizing workload.
• Analyze training feedback and evaluation results to identify opportunities for continuous improvement.
• Manage and maintain the training catalogue, including course creation, updates, and quality assurance.
• Communicate effectively in both French and English to support a multilingual environment.
• Utilize NIIT platforms and tools, including the CxP Portal, Instructor Portal, Room Booking Portal, and Partner Portal, to support learning operations.

Connaissances

LMS administration

Training coordination

Stakeholder management

French & English communication

Vendor management

Budget tracking

Meeting planning

Formation

Bachelor's degree in Business Administration or related field

Outils

Microsoft Office

Description du poste

NIIT Toulouse is seeking a proactive Training Coordinator to manage end-to-end learning operations onsite. You will handle training planning, scheduling, LMS administration, learner/instructor coordination, and helpdesk support to ensure successful delivery.

You will translate business needs into actionable training plans, monitor budgets, and maintain regulatory training records while collaborating with multiple teams in a fast-paced environment.