Oncology Patient Accounts Specialist II – Billing & Support

Covenant Health; Hours; On-site; EUR 31,000 - 47,000; Full time

Job summary

The Covenant Health Oncology Group seeks a Patient Account Representative II to handle inbound inquiries from patients, families and insurers, providing timely follow-up and clear explanations of charges and payment options.

This full-time role emphasizes payer requirements compliance, effective communication, and collaboration with Supervisors and other hospital staff to resolve patient accounts efficiently.

Qualifications

• 1-2 years of experience in Patient Accounts/Customer Service.
• High school diploma or GED preferred.

Responsibilities

• Respond to patient inquiries and provide timely follow-up.
• Explain charges, services, insurance coverage, and hospital policies.
• Counsel patients on hospital financial policies and payment options.
• Assist with resolving complex issues and refer to supervisor when needed.
• Process correspondence within five working days of receipt.

Skills

Customer service

Communication

Payment inquiries

Team collaboration

Education

High school diploma or GED

Job description

The Covenant Health Oncology Group seeks a Patient Account Representative II to handle inbound inquiries from patients, families and insurers, providing timely follow-up and clear explanations of charges and payment options.

This full-time role emphasizes payer requirements compliance, effective communication, and collaboration with Supervisors and other hospital staff to resolve patient accounts efficiently.