Omnichannel Retail Performance Lead

Christian Dior Couture; Paris; Sur place; EUR 147 312 - 267 840; Plein temps

Résumé du poste

Christian Dior Couture is seeking a Retail Performance Project Manager for France & Monaco boutiques. You will drive cross-functional projects, analyze KPIs, and implement digital tools to boost productivity and sales.

In this apprenticeship starting September, you will lead omnichannel deployment, coordinate store projects, and train teams on new retail initiatives while promoting data-driven decision making and customer satisfaction.

Responsabilités

• Performance Analysis: monitor and evaluate retail KPIs, including sales, conversion, traffic, customer experience (NPS voice of clients, CX), OFS, adoption rate of the retail digital tools on a weekly basis.
• Identify performance gaps and opportunities for improvement (Weekly & Monthly Performance reports, Match-to-traffic, Best practices sharing among the network), provide ad-hoc analysis for Boutique Up! Project
• Proactive mindset to support the boutiques with digital tools working closely with the digital leaders community to help them monitor efficiently their KPIS and build dedicated and taylor-made action plans by boutique
• Retail Project Management: Lead the omnichannel strategy of deployment for France & Monaco : implement the Retail Performance Roadmap, ensure follow-up with the boutiques, provide feedbacks & recommendations based on users experience
• Coordinate the Retail Development Projects with all the stakeholders on Store projects (Opening/Relocation/Renovation) : display capacity vs. product assortment (commercial brief), opening checklist to be develop with operations (functional brief)
• Manage the communication and training associated with new retail initiatives : key contributor of the newsletter & Dior hub
• Lead the onboarding program on digital tools for new joiners
• Lead traffic-counting project to success & weekly follow-up of key KPIs : footflow & conversion rate per boutique clusters. Share the best practices of Best-in-class

Connaissances

Strategic Thinking

Results-Oriented

Data-Driven Decision Making

Autonomous & entrepreneurial spirit

Formation

Apprenticeship program

Description du poste

Christian Dior Couture is seeking a Retail Performance Project Manager for France & Monaco boutiques. You will drive cross-functional projects, analyze KPIs, and implement digital tools to boost productivity and sales.

In this apprenticeship starting September, you will lead omnichannel deployment, coordinate store projects, and train teams on new retail initiatives while promoting data-driven decision making and customer satisfaction.