Omnichannel Project Manager

LVMH Group; Paris; Sur place; EUR 70 000 - 95 000; Plein temps

Résumé du poste

Guerlain seeks an Omnichannel Project Manager to drive its omnichannel strategy, ensuring seamless client experiences across touchpoints. This role supports our transformation efforts, delivering projects that elevate engagement and strengthen the brand.

You will lead cross-functional initiatives with retail, digital and marketing teams, translate business needs into technical specs, monitor progress, manage budget, and analyze performance to uncover new opportunities.

Qualifications

• Master's degree required in a relevant field (e.g., Business, Marketing, Project Management).
• Minimum 3 years of professional experience in project management, preferably in retail/digital/CRM.
• Proven ability to manage complex projects with multiple stakeholders.
• Strong analytical, data-driven problem-solving approach.
• Excellent communication, interpersonal and presentation skills. Fluent English & French is essential.

Responsabilités

• Manage and coordinate omnichannel projects from conception to implementation, ensuring alignment with business objectives and brand strategy.
• Collaborate with internal departments (retail, digital, marketing) to define scope, requirements and deliverables, fostering a cohesive client journey.
• Monitor project progress, identify risks and implement solutions to deliver on time, within budget and to high quality standards.
• Act as liaison between technical teams and business stakeholders, translating needs into technical specs and vice-versa.
• Contribute to continuous improvement of omnichannel client experience by analyzing performance data and identifying opportunities.

Connaissances

Analytical skills

Communication skills

Presentation skills

Stakeholder management

Bilingual EN/FR

Formation

Master's degree in Business/Marketing/PM

Outils

CRM systems

Digital marketing tools

Description du poste

The Omnichannel Project Manager will play a pivotal role in driving Guerlain's omnichannel strategy, ensuring seamless and integrated client experiences across all touchpoints. This position is central to our transformation efforts, focusing on the successful execution of projects that enhance client engagement and contribute to our brand's elevated positioning.

Job responsibilities

• Manage and coordinate omnichannel projects from conception to implementation, ensuring alignment with overall business objectives and brand strategy.
• Collaborate with various internal departments (e.g., retail, digital, marketing) to define project scope, requirements, and deliverables, fostering a cohesive client journey.
• Monitor project progress, identify potential risks, and implement solutions to ensure projects are delivered on time, within budget, and to the highest quality standards.
• Act as a key liaison between technical teams and business stakeholders, translating business needs into technical specifications and vice-versa.
• Contribute to the continuous improvement of our omnichannel client experience by analyzing performance data and identifying new opportunities.

Profile

• Master's degree (Bac + 5) in a relevant field such as Business, Marketing, Project Management, or equivalent.
• Minimum of 3 years of professional experience in project management, preferably within a retail, digital, or CRM environment.
• Proven ability to manage complex projects with multiple stakeholders.
• Strong analytical skills and a data-driven approach to problem-solving.
• Excellent communication, interpersonal, and presentation skills.
• Fluent English & French is essential.

Preferred Qualifications

• Experience within the luxury goods or beauty industry.
• Knowledge of CRM systems and digital marketing tools.

Cultural Aspects

We are looking for a professional with a strong understanding of retail and digital culture, someone who is passionate about creating exceptional client experiences and thrives in a dynamic, fast-paced environment.