Luxury Omnichannel Experience Project Lead

LVMH Group; Paris; Sur place; EUR 70 000 - 95 000; Plein temps

Description du poste

The Omnichannel Project Manager will play a pivotal role in driving Guerlain's omnichannel strategy, ensuring seamless and integrated client experiences across all touchpoints. This position is central to our transformation efforts, focusing on the successful execution of projects that enhance client engagement and contribute to our brand's elevated positioning.

Job responsibilities

• Manage and coordinate omnichannel projects from conception to implementation, ensuring alignment with overall business objectives and brand strategy.
• Collaborate with various internal departments (e.g., retail, digital, marketing) to define project scope, requirements, and deliverables, fostering a cohesive client journey.
• Monitor project progress, identify potential risks, and implement solutions to ensure projects are delivered on time, within budget, and to the highest quality standards.
• Act as a key liaison between technical teams and business stakeholders, translating business needs into technical specifications and vice-versa.
• Contribute to the continuous improvement of our omnichannel client experience by analyzing performance data and identifying new opportunities.

Profile

• Master's degree (Bac + 5) in a relevant field such as Business, Marketing, Project Management, or equivalent.
• Minimum of 3 years of professional experience in project management, preferably within a retail, digital, or CRM environment.
• Proven ability to manage complex projects with multiple stakeholders.
• Strong analytical skills and a data-driven approach to problem-solving.
• Excellent communication, interpersonal, and presentation skills.
• Fluent English & French is essential.

Preferred Qualifications

• Experience within the luxury goods or beauty industry.
• Knowledge of CRM systems and digital marketing tools.

Cultural Aspects

We are looking for a professional with a strong understanding of retail and digital culture, someone who is passionate about creating exceptional client experiences and thrives in a dynamic, fast-paced environment.