Digital Innovation Project Manager

Guerlain; Paris; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Guerlain in Paris is looking for a passionate professional to join their Digital Department. This role focuses on developing new omnichannel experiences to enhance customer satisfaction and promote business transformation. Key responsibilities include participating in innovation projects, managing change through comprehensive training, and tracking performance through KPI analysis. Candidates should possess strong analytical skills, creativity, and excellent communication abilities, along with a Master's degree in relevant fields such as business or marketing.

Responsabilités

• Support the design and development of new technologies.
• Participate in the framing and definition of new solutions with various teams.
• Participate in the drafting of technology user guides.
• Train markets in new projects and support them in implementation.
• Monitor launches and analyze key KPIs.
• Identify retail, online, web 3 or AI opportunities.
• Identify third-party solutions to improve customer experience.

Connaissances

Strong Analytical and Research Skills

Creative Thinking & Problem Solving

Project Management Knowledge

Excellent Communication & Interpersonal Skills

Passion for Luxury and Sustainability

Digital Fluency

Adaptability & Curiosity

Formation

Master's degree in business, marketing, innovation management, engineering, or sustainable development

Description du poste

As part of the Digital Department, you will play an active role in developing new omnichannel experiences to offer our customers a unique experience, as part of GUERLAIN's business growth and transformation

Job Responsibilities

As such, your missions are as follows:

Participate in the management and steering of various innovation projects

• Support the design and development of new technologies.
• Participate in the framing and definition of new solutions (identification of business needs, framing workshops, etc.) with the various teams (Marketing, Training, Business Development, CRM, etc.).

Change management

• Participate in the drafting of technology user guides and keep them up to date.
• Train markets in new projects and support them in their implementation.

Track performance

• Monitor launches and analyze key KPIs

Benchmark

• Identify retail, online, web 3 or Artificial Intelligence opportunities
• Identify third-party solutions that can improve the customer experience

Profile

• Strong Analytical and Research Skills: Ability to conduct in-depth market research, analyze data, and identify actionable insights.
• Creative Thinking & Problem Solving: An open-minded approach to experimentation, capable of generating novel ideas and addressing challenges from unique perspectives.
• Project Management Knowledge: Understanding of project management principles to support ongoing initiatives.
• Excellent Communication & Interpersonal Skills: Ability to clearly articulate ideas, collaborate effectively with diverse teams, and present findings to stakeholders.
• Passion for Luxury and Sustainability: A genuine interest in the luxury beauty industry and a strong commitment to sustainable practices.
• Digital Fluency: Familiarity with digital technologies and their application in enhancing customer experience and business processes.
• Adaptability & Curiosity: Ability to quickly acquire new knowledge and adapt to evolving trends.
• Education: A master's degree in a relevant field such as business, marketing, innovation management, engineering, or sustainable development.