Network Service Engineer

Smithsgroup2; Vitry-sur-Seine; On-site; EUR 42,000 - 66,000; Full time

Job summary

Smiths Detection in Vitry-sur-Seine, Île-de-France, is seeking an IT Engineer to support service IT systems, networking, and system integrations across Checkpoint and Hold-baggage platforms. You will install, configure, maintain, and upgrade virtual and physical environments, participate in on‑call support, and ensure security and compliance while delivering reliable customer solutions.

You will collaborate with Field Service Engineers and Sales to define technical requirements and delivery

Qualifications

• Proven experience in IT engineering activities including installation, system integration, support, maintenance, and fault diagnosis.
• Experience with VMware environments and networking for enterprise systems.
• Experience supporting enterprise IT systems in customer-facing environments.

Responsibilities

• Provide IT/Digital and network technical support for trials, tenders, customers, FSEs, and Sales Team
• Support site visits and client meetings to define technical requirements and delivery activities
• Assist in assessing business needs and evaluating existing network infrastructure and systems
• Support change control processes for hardware and software in line with procedures
• Install, configure, support, and diagnose physical and virtual enterprise systems including servers/workstations
• Act as technical contributor for products requiring system integration (e.g., EDX, CTiX, XCT, servers, workstations)
• Carry out scheduled and ad-hoc software upgrades, patching, and security updates
• Provide remote and onsite diagnostic support and fault resolution
• Support VMware integration optimization and deployment of VMware environments
• Troubleshoot VMware, server, OS, and networking issues
• Maintain technical documentation and support guides
• Keep informed of VMware, OS, and networking developments
• Adhere to Health and Safety requirements
• Record time and expenses to WBS/Work Orders
• Maintain customer-centric approach during incidents and requests
• Work with ITIL best-practice processes
• Participate in out-of-hours on-call support

Skills

VMware knowledge

Windows Server

Linux/Unix

Networking concepts

ITIL awareness

Communication skills

Fault finding

Log analysis

Time management

Education

HNC/ONC/City & Guilds IT or related engineering

Tools

VMware ESX/ESXi

Microsoft Office

Job description

The purpose of the role is to support the Smiths Detection Northwest Europe Service Projects Team in the delivery, installation, and ongoing support of service IT systems, networking, and system integrations that underpin business‑critical customer solutions. The role contributes to service related IT programmes, tenders, pre‑sales support, product support, and project execution, working under the guidance of senior engineers and technical leads.

The role supports infrastructure comprising physical and virtual environments, software platforms, network services, and data storage solutions across both Checkpoint and Hold-baggage. Typical activities include the installation, configuration, maintenance, and support of applications in both physical and virtual environments, assisting with the integration of multiple virtual servers on a single host, and providing day‑to‑day support across servers, networks, and operating systems.

The role is responsible for carrying out software upgrades and patching activities on a scheduled and as‑required basis, ensuring system stability, security, and compliance. They also participate in an out‑of‑hours on‑call rota, providing support for system incidents, maintenance activities, and customer operational requirements.

A key objective is to help ensure deployed systems at customer sites operate reliably and in compliance with customer, contractual, and regulatory requirements, while maintaining a strong customer‑focused approach.

Duties:

• Provide IT/Digital and network technical support for trials, product tenders, customers, Field Service Engineers (FSEs), and the Sales Team
• Support site visits and client meetings, helping to define technical requirements, expectations, and delivery activities
• Assist in assessing business needs and evaluating existing network infrastructure and systems
• Support change control processes for hardware and software in line with company procedures
• Install, configure, support, and diagnose both physical and virtual enterprise systems including servers and workstations
• Act as a key technical contributor for products requiring system integration (e.g. EDX, CTiX, XCT, servers, workstations)
• Assist in installations, breakdown response, upgrades, and maintenance of company IT/Digital products
• Carry out scheduled and ad‑hoc software upgrades, patching, and security updates
• Provide remote and onsite diagnostic support and fault resolution
• Support optimisation of network hardware and software to enable VMware integration
• Assist in deploying and maintaining VMware virtual environments
• Support the creation and maintenance of multiple virtual servers on host systems
• Troubleshoot and resolve VMware, server, OS, and networking issues
• Install operating systems, service packs, firmware, security patches, and bug fixes
• Maintain technical documentation and support guides for systems and processes
• Keep informed of developments in VMware, operating systems, and networking technologies relevant to the role
• Adhere to Health and Safety requirements for all project and service activities
• Accurately record time and expenses to WBS/Work Orders
• Maintain a customer‑centric approach when addressing incidents and service requests
• Work in accordance with ITIL best‑practice processes
• Participate in out‑of‑hours on‑call support as required by the business

Technical Knowledge and Skills:

• Proven experience in IT engineering activities including installation, system integration, support, maintenance, and fault diagnosis
• HNC/ONC/City & Guilds in IT, Electrical, Mechanical, or related engineering discipline (or equivalent experience)
• Experience working with VMware environments, certification desirable
• Working knowledge of Windows Server and desktop operating systems
• Working knowledge of Linux/Unix operating systems
• Understanding of TCP/IP networking concepts and LAN/WAN connectivity
• Familiarity with virtualisation technologies (VMware ESX/ESXi preferred)
• ITIL Foundation awareness or experience.
• Experience supporting enterprise IT systems in customer‑facing environments
• Strong fault‑finding, log analysis, and troubleshooting skills
• Good written and verbal communication skills
• Competent in Microsoft Office applications
• Fault finding and log analysis skills.
• Able to build and maintain relationships - excellent communication skills.
• Excellent customer care skills.
• Strong organizational ability, able to manage own time and workload.
• Able to work under pressure with accuracy and focus

Competencies and Abilities:

• Strong communication, networking and IT skills
• Strong electrical and mechanical engineering knowledge and experience
• Min 5 years' experience working with company networked IT systems interfacing to Smiths Detection capital products or similar industry
• Must have a good understanding of WAN connectivity and routing protocols with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions
• Possess an advanced level of te