Field Service Specialist

Wabtec; Paris; On-site; EUR 55,000 - 85,000; Full time

Job summary

Wabtec is seeking a Field Service Engineer to install, maintain and repair wayside monitoring equipment in the rail sector. You will travel frequently to customer sites, perform preventative maintenance, and provide in-field technical support while ensuring compliance with company standards and customer requirements.

The role requires strong electrical/electronic engineering skills, hands-on capability, and excellent communication in English.

Qualifications

• Electronic / Electrical Engineering or equivalent
• Strong mechanical aptitude and hands-on troubleshooting
• Experience in rail or similar critical infrastructure environments
• Excellent English verbal and written communication
• Ability to synthesize complex issues and propose solutions
• Good documentation and reporting skills
• Proficient with Windows OS and MS Office
• Willingness to travel frequently (field-based role)
• Ability to install, calibrate and maintain electronic/vision systems
• Knowledge of safety and compliance standards in field service

Responsibilities

• Develop and maintain strong relationships with internal and external customers
• Drive customer satisfaction through service excellence
• Install, maintain and repair wayside monitoring equipment
• Travel frequently to site locations for field work
• Perform preventative maintenance and corrective repairs
• Close service tickets and update timesheets accurately
• Provide remote and in-field technical support
• Install and configure new systems with high quality
• Update asset management records and documentation
• Produce technical procedures and documentation
• Escalate issues and communicate progress to management
• Coordinate with Service, Sales, Engineering and Project teams
• Ensure compliance with standards and customer requirements
• Manage time based on urgency, parts availability and expectations
• Communicate progress to customers and service managers

Skills

Electrical/Electronic Engineering

Mechanical aptitude

Rail industry experience

English communication

Problem solving

Documentation skills

Windows/MS Office

Field service travel

Hardware installation/maintenance

Software troubleshooting

Driver's license

Job description

• Job Family: Administrative/Office Support

As a SE you will be responsible for developing and maintaining strong relationships with both internal and external customers. You will drive customer satisfaction through service excellence, installing, maintaining and repairing wayside monitoring equipment(Vision and Accoustic systems) in the rail industry.

Duties and Responsibilities

Mandatory requirement to be able to travel frequently and work in the field.

Perform preventative maintenance in accordance with company standards, compliance standards and customer requirements.

Make corrective repair calls in a timely manner, aligned with customer contract requirements and repair the equipment in accordance with company standards and directives and customer requirements.

Ensure timely completion of Service Requests including the associated service ticket closure requirements and timesheets

Install equipment in a high quality, professional manner with strong attention to detail in accordance with the company standards, compliance standards and customer requirements.

Update and maintain asset management records and register

Provide timely and professional support to customers in the form of:

Routine system and data quality monitoring.

Technical support – remote and infield.

Routine site visits.

Non-routine (corrective) site visits.

New system installation.

Provide timely and professional engineering support to the business in the form of:

Identifying, testing and implementing new / alternative / replacement components for the KinetiX suite of products

Producing technical documentation / procedures

Develop good working relationships with customers and leverage these to assist in developing new and repeat business.

Help establish, improve and maintain quality control processes and systems and documentation.

Retain ownership of the service requests and problems until they are resolved.

The Field Service Engineer is required to keep the customer and service manager informed on progress.

Keep management and commercial account managers fully aware of all developments in the installed base.

Manage time appropriately based on job urgency, part availability, and customer expectations

Working Relationships

This position reports directly to the National Service Manager.

There are no direct reports to this position.

The position is expected to have regular contact with existing customers, and provide technical input as required to prospective customers.

The position has relationships across the business as follows:

Service and Support, Sales, Technical Product Managers, Engineering, Production and Project Management in meeting their customer expectations

Ensure customer feedback and/or business opportunities are fed to TPMs and Business Development Manager for follow-up

Qualifications and Skills

Customer focused work ethic

Ability to follow and enforce quality processes

Electronic / Electrical Engineering, Electronics Technician or equivalent electrical trade

Strong mechanical aptitude is required

The role will have a strong focus on Electronic, Vision, Laser and acoustic systems

Networking & PC skills experience is required

Experience working in the rail industry

Excellent English verbal and written communication skills

Ability to synthesize complex issues and communicate in simple messages

Solid problem-solving skills (ability to manage and resolve conflict, communicate issues, and propose solutions to both internal team members and external customers)

Excellent organizational and time management skills

The ability to travel across Australia & NZ is required. Global travel may be required to support intallation works.

Possess a valid regional Drivers License

Competency in the installation, setup, maintenance and troubleshooting of software, electrical and mechanical systems.

Competency in the use of common mechanical and electrical discipline hand tools.

Compentency in the use of Microsoft Windows operating sytems and the Microsoft Office suite of products.

Ability to create formal documentation: e.g. information request responses, quotations, work instructions, product documentation.

The ability to work under pressures of weekly, monthly and project deadlines.

Installation, configuration and maintenance of server systems including operating systems

Accountability and Authority

Accountability

The incumbent is accountable for:

Maintaining tooling and PPE for the business location

Allocation of spare parts under warranty and support agreements

Delivery of support within SLA as agreed with customers

Authority

The position has the authority to – within DOA limits:

Make time critical decisions in the rectification of system faults

Issue quotations to customers

The position does not possess the authority to hire and fire staff, review performance of staff, or adjust staff salaries.

Performance Indicators

Performance in this role shall be measured by:

Response time and Resolve Times of Support Requests

Documentation of job tickets, timesheets and administrative tasks as required

Exhibiting Wabtec core values.