Mobile Developer

Bando Performance; France; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A technology solutions company in France is seeking a Help Desk Technician to provide swift technical support for computer systems. The ideal candidate should have experience in customer support and possess good technical knowledge. Responsibilities include addressing technical queries and maintaining customer satisfaction to uphold the company’s reputation. Qualifications include a Bachelor’s degree in IT or Computer Science. Excellent communication and problem-solving skills are essential.

Qualifications

• Proven experience as a help desk technician or other customer support role.
• Tech savvy with working knowledge of office automation products and remote control.
• Good understanding of computer systems and mobile devices.

Responsabilités

• Provide fast and useful technical assistance on computer systems.
• Answer queries on basic technical issues and offer advice.
• Create value for clients to help preserve the company’s reputation.

Connaissances

Technical knowledge

Customer support

Problem-solving

Communication

BSc/BA in IT or Computer Science

Formation

BSc/BA in IT, Computer Science or relevant field

Description du poste

Job brief

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.

Requirements

• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field