IT Help Desk Technician

Bando Performance; France; On-site; EUR 28,000 - 36,000; Full time

Job summary

Bando Performance is seeking a competent Help desk technician to provide fast and effective technical assistance on computer systems. You will answer queries on basic issues and offer guidance to resolve them, ensuring customer satisfaction and safeguarding the company’s reputation.

The ideal candidate is tech-savvy with good problem-solving ability, strong communication, and a patient, customer-oriented approach to help users across devices and software.

Qualifications

• Proven experience as a help desk technician or other customer support role.
• Excellent communication skills and customer-oriented attitude.
• English proficiency is required.

Skills

Customer service

English proficiency

Communication skills

Problem solving

Technical troubleshooting

Education

BSc/BA in IT or Computer Science

Tools

Remote control software

Databases

Job description

Job brief

We are looking for a competentHelp desk technicianto provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.The goal is to create value for clients that will help preserve the company’s reputation and business.

Requirements

• Proven experience as ahelp desk technicianor other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field