Maintenance Technician

Interway Group; Lyon; On-site; EUR 26,000 - 34,000; Full time

Job summary

Jobtailor is seeking an IT support technician in Lyon to diagnose faults, install hardware, deploy software, and maintain equipment in retail environments. You will consult knowledge bases, repair devices, and provide user support to ensure smooth operation of POS systems and back-office networks.

The role requires basic networking knowledge, experience with Windows 7/10, and familiarity with Apple iOS tablets; prior POS and server OS experience is a plus.

Qualifications

• Education: Bac Pro to Bac+3 in computer systems and software or proven IT experience.

Responsibilities

• Diagnose faults and Malfunctions on equipment.
• Consult knowledge bases to identify solutions.
• Repair defective equipment and test at each stage.
• Install new hardware and deploy software as required.
• Create and deploy master images; perform backups and set up alert systems.
• Provide follow-up and user support for optimal operation.
• Record receipt and return of equipment dynamically.
• Place equipment orders and monitor remote stock levels.
• Track interventions in OMTI, produce reports and close tickets.
• Communicate with team leader about malfunctions, delays, or issues.

Skills

Networking basics

Wi‑Fi

Windows 7/10

POS systems

iOS (tablets)

Server operating systems

Education

Vocational diploma (Bac Pro) to Bac+3 in IT

Tools

POS systems

Server OS

Virtualization (VM)

Job description

Responsibilities

• Quickly diagnose faults and malfunctions on equipment.
• Consult knowledge bases to identify appropriate solutions.
• Repair defective equipment and apply testing procedures at each stage.
• Install new hardware and deploy required software.
• Anticipate failures by performing master image creation and deployment, backups, and setting up alert systems.
• Provide follow-up and user support to ensure optimal operation.
• Record the receipt and return of equipment dynamically.
• Place equipment orders and monitor remote stock levels.
• Track interventions in the OMTI, produce reports and close tickets.
• Communicate with your team leader in case of malfunctions, delays, or specific issues.

Requirements

• Education: Vocational diploma (Bac Pro) to Bac+3, such as BTS or DUT in computer systems and software, or proven experience in the IT sector.
• Autonomous and professional, with good stress management.
• Rigour and adherence to internal guidelines and procedures.
• Basic knowledge of networking, Wi‑Fi, and Windows 7 and 10 operating systems.
• Experience in the retail environment, notably with POS systems, customer displays and the network/back-office side.
• Knowledge of Apple iOS (tablets) and server operating systems, whether virtualized or physical.

Core Competencies

Demonstrates expertise in diagnosing and repairing equipment malfunctions, with a strong focus on user support and adherence to internal procedures. Proficient in managing hardware installations, software deployments, and maintaining optimal operation in retail environments.