Marketing and Transformation Project Manager

Jobtailor; Paris; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

Jobtailor in Paris, France, seeks an experienced Marketing Project Manager to drive transformation initiatives and orchestrate cross‑functional programs. You will align customer experience with business priorities, manage complex projects end‑to‑end, and ensure compliant, efficient execution.

The role requires a Master’s in Marketing/PM/DT and 5+ years in related fields within financial services or insurance ecosystems, plus proactive collaboration across teams and regulatory awareness.

Qualifications

• Master’s degree in marketing, project management, digital transformation or related field.
• At least 5 years of experience in marketing project management, transformation, or product/service development.
• Strong knowledge of the Regional Banks and Crédit Agricole ecosystem.
• Ability to independently manage complex cross-functional projects.
• Ability to connect strategic vision, customer experience, business priorities and operational implementation.
• Proactive, with initiative and drive to progress projects.

Responsabilités

• Design and enhance products and services, customer journeys, and operational frameworks to address strategic priorities, customer expectations, and market developments.
• Lead complex projects end to end by coordinating all stakeholders, including scoping, governance, roadmap development, decision-making, deployment, and change management.
• Redesign and optimize processes, customer journeys, and operating models to improve customer experience, operational efficiency, and service quality.
• Ensure robust frameworks by incorporating regulatory, compliance, customer protection, and risk management requirements from the design stage onward.
• Turn data into actionable decisions through performance monitoring, usage analysis, and monitoring of market developments and industry practices.
• Work with the Regional Banks, User Divisions, Crédit Agricole Technologies and Services, and business teams.
• Support the transformation of ancillary financial services activities and help evolve the entire value chain.

Connaissances

Marketing Project Management

Digital Transformation

Customer Experience Optimization

Regulatory Compliance

Cross-Functional Project Leadership

Formation

Master’s Degree in Marketing

Master’s Degree in Project Management

Master’s Degree in Digital Transformation

Description du poste

• Design and enhance products and services, customer journeys, and operational frameworks to address strategic priorities, customer expectations, and market developments
• Lead complex projects end to end by coordinating all stakeholders, including project scoping, governance, roadmap development, decision-making, deployment, and change management
• Redesign and optimize processes, customer journeys, and operating models to improve customer experience, operational efficiency, and service quality
• Ensure robust frameworks by incorporating regulatory, compliance, customer protection, and risk management requirements from the design stage onward
• Turn data into actionable decisions through performance monitoring, usage analysis, and active monitoring of market developments and industry practices
• Work with the Regional Banks, User Divisions, Crédit Agricole Technologies and Services, and business teams
• Support the transformation of ancillary financial services activities and help evolve the entire value chain

Requirements

• Master’s degree (or equivalent, Bac+5) in marketing, project management, digital transformation, or a related field
• At least 5 years of experience in marketing project management, transformation, or product and service development, ideally in the insurance or financial services sector
• Strong knowledge of the Regional Banks and the Crédit Agricole ecosystem
• Ability to independently manage complex, cross-functional projects
• Ability to connect strategic vision, customer experience, business priorities, and operational implementation
• Proactive, with a strong willingness to take initiative and drive projects forward
• Ability to bring people together and foster collective momentum
• Ability to take a step back while maintaining a strong focus on results and execution
• Comfortable working in constantly evolving environments
• Motivated to contribute to transformations that sustainably improve customer experience, performance, and ways of working

Core Competencies

Demonstrates expertise in marketing project management and digital transformation, with a strong focus on enhancing customer experience and operational efficiency. Proven ability to lead complex, cross-functional projects while ensuring compliance and risk management throughout the process.

Highest-signal resume keywords

• Marketing Project Management
• Digital Transformation
• Customer Experience Optimization
• Regulatory Compliance
• Cross-Functional Project Leadership

Hard Skills

• Project Scoping
• Governance
• Roadmap Development
• Change Management
• Performance Monitoring
• Usage Analysis
• Process Redesign
• Operational Frameworks
• Service Quality Improvement
• Data-Driven Decision Making

Soft Skills

• Proactive Initiative
• Team Collaboration
• Results Focus
• Adaptability
• Collective Momentum Building

Certifications & Qualifications

• Master’s Degree in Marketing
• Master’s Degree in Project Management
• Master’s Degree in Digital Transformation

Industry Keywords

• Financial Services
• Insurance Sector
• Crédit Agricole Ecosystem
• Customer Protection
• Risk Management