Manager, Customer Care

AGCO; Ennery; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Profit-sharing

Employee savings plan

Collective retirement savings plan

CSE benefits (trips, event tickets, &

Job summary

AGCO is seeking a Manager, Customer Care in Ennery to lead Customer Care operations across France, Germany, Italy and Global Export markets. You will manage a team of supervisors and ensure high-quality service, SLA adherence, and cross-functional collaboration with Sales, Supply Chain and Logistics.

You will drive performance through coaching, SOP enforcement, and data-driven decision making using ERP and CRM tools. Strong English and French required; German preferred.

Qualifications

• Bachelor's degree or equivalent experience required.
• Proven experience managing Customer Care, Customer Service, or Aftersales teams.
• Ability to lead people managers and develop high-performing teams.
• Strong understanding of order management, backorder resolution and dealer support.

Responsibilities

• Lead Customer Care operations for Ennery-based markets including France, Germany, Italy and Global Export.
• Direct management of a team of supervisors and local teams to meet service levels.
• Collaborate with Sales, Supply Chain, Logistics and other functions to resolve issues.
• Oversee order management activities, tracking, stock allocation and escalation handling.
• Implement and enforce SOPs, policies, and internal controls across markets.

Skills

People management

Cross-functional collaboration

Customer care operations

Data-driven decision making

Education

Bachelor's degree or equivalent experience

Tools

Oasis

SAP

CRM

Salesforce

Job description

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Manager, Customer Care

Date: Sep 30, 2026

Location: Ennery, 57, FR

Workplace Type: Onsite

Employment Duration: Permanent

Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity to work, building a better and more sustainable world. Join our extraordinary team today!

The Customer Care Manager (Ennery) is responsible for leading Customer Care operations for the Ennery-based markets, ensuring high-quality support and service delivery to AGCO’s dealer network. This role includes direct management of a team of supervisors responsible for the France, Germany, Italy, and Global Export markets, providing leadership, coaching, and operational direction to drive performance, customer satisfaction, and continuous improvement. The position serves as the primary leadership point for the Ennery Customer Care organization, ensuring alignment across teams, consistent execution of processes, and close collaboration with Sales, Supply Chain, and other business functions.

Your Impact:

Provide dedicated leadership to the Ennery organization, ensuring alignment across the France, Germany, Italy, and Global Export teams while maintaining close engagement with dealers, customers, and internal stakeholders.

Manage and develop the Customer Care team, composed of 4 direct supervisors (with potential for future expansion) and their respective local teams. Ensure efficient dealer support by monitoring performance indicators and meeting service level agreements.

Act as a liaison between Customer Care and key internal stakeholders (Sales, Supply Chain, Logistics, Shipping, etc.), driving collaboration and issue resolution.
Oversee order management activities, including order tracking, back-order management, stock allocation, deliveries, and escalation handling, ensuring customer satisfaction and operational excellence.

Implement and enforce Customer Care policies, standard operating procedures (SOPs), internal controls, and service standards across all markets under responsibility. Drive continuous improvement initiatives and support the execution of regional and global projects aligned with business objectives.

Develop team capabilities through coaching, training, succession planning, and performance management. Represent the Customer Care function in business forums, providing visibility on operational performance, key challenges, and improvement opportunities.

Your Experience and Qualification:

Bachelor's degree or equivalent experience.

Proven experience managing Customer Care, Customer Service, or Aftersales Support teams. Demonstrated ability to lead people managers and develop high-performing teams in a customer‑focused environment.

Strong understanding of Customer Care operations, including order management, backorder resolution, escalations, and dealer support.

Experience working cross-functionally with Sales, Supply Chain, Logistics, and other business functions to resolve issues and improve customer experience.

Proficiency in performance management and data‑driven decision‑making using ERP (Oasis & SAP), CRM, and reporting tools (e.g., Salesforce).

Excellent communication, stakeholder management, and interpersonal skills. Proven ability to drive continuous improvement and change management initiatives.

Native French and advanced English proficiency (written and spoken) are required. German proficiency is strongly preferred due to the scope of responsibility for the German market. Additional European languages are considered an asset.

Willingness to travel as required.

An onboarding program and specific training to support you and help you develop new skills.

Profit‑sharing, employee savings plan, collective retirement savings plan.

Numerous benefits through our Works Council (CSE), such as trips, event tickets, and holiday vouchers.

Job Segment: Sustainable Agriculture, Logistics, Supply Chain Manager, Supply Chain, Agriculture, Customer Service, Operations

AGCO is a global leader in design, manufacture and distribution of agricultural machinery and precision technology. AGCO delivers value to farmers and OEM customers through its differentiated brand portfolio including leading brands like Fendt®, Massey Ferguson®, PTx and Valtra®. AGCO's full line of equipment, smart farming solutions and services helps farmers sustainably feed our world.