Customer Care Manager: Lead Global Dealer Support

AGCO; France; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Profit sharing

Savings plan

Retirement plan

Works Council benefits

Job summary

AGCO is seeking a Manager, Customer Care in Ennery to lead operations across France, Germany, Italy and Global Export markets. You will manage a team of supervisors and ensure high-quality dealer support, alignment with Sales, Supply Chain and other functions, and consistent processes across markets.

You will drive performance, coach and develop the team, implement SOPs, and lead regional initiatives to improve customer satisfaction while ensuring service standards and timely issue resolution.

Qualifications

• Bachelor's degree or equivalent experience.
• Proven experience leading Customer Care teams.
• Experience with order management, backorder resolution, and dealer support.
• Fluent in French; advanced English; German preferred.

Responsibilities

• Lead and develop a multi-market Customer Care team.
• Ensure high-quality support to AGCO's dealer network.
• Coordinate with Sales, Supply Chain, and Logistics to resolve issues.
• Implement SOPs and drive continuous improvement.
• Monitor performance and ensure service levels.

Skills

People management

Customer care

Cross-functional

ERP SAP

Sales liaison

Data analytics

Stakeholder mgmt

English

French

Education

Bachelor's degree

Tools

Oasis ERP

SAP ERP

Salesforce

CRM tools

Job description

AGCO is seeking a Manager, Customer Care in Ennery to lead operations across France, Germany, Italy and Global Export markets. You will manage a team of supervisors and ensure high-quality dealer support, alignment with Sales, Supply Chain and other functions, and consistent processes across markets.

You will drive performance, coach and develop the team, implement SOPs, and lead regional initiatives to improve customer satisfaction while ensuring service standards and timely issue resolution.