Manager 1, Technical Escalations Engineering - Paris

United States Digital Space LLC; Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Stock equity (RSUs)

Career development opportunities

Inclusive workplace culture

Résumé du poste

United States Digital Space LLC is seeking an experienced leader to manage a team of Solutions Engineers in Paris. This role involves mentoring team members and ensuring client satisfaction through effective onboarding and incident response.

The ideal candidate is passionate about people management and has a mindset for continuous learning, with a critical thinking approach to problem-solving. The company offers a friendly and inclusive culture along with generous benefits and career development opportunities.

Qualifications

• Previous experience leading a team.
• Self-motivated and detail-oriented.
• Ability to work a rotating schedule.

Responsabilités

• Manage and mentor a team of Solutions Engineers.
• Ensure successful onboarding of new Solutions Engineers.
• Assist with customer requests and incident response.

Connaissances

People management

Client-centric approach

Critical thinking

Basic programming knowledge

Linux knowledge

Formation

CS or Engineering majors

Description du poste

The Team

We are the company's in-house product experts. The technical solutions team enables the company's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset.

The Opportunity

Join a diverse team of traditional and non‑traditional backgrounds, working together to solve complex problems the right way. You will lead a team immersed in a startup‑like environment where you will be challenged, but also will immediately witness your contributions to the company.

You Will

• Manage, develop, and mentor a fast‑paced team of Solutions Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into the 400+ integrations that the company works with
• Ensure successful onboarding of new Solutions Engineers
• Help triage Solutions Engineering queues and work with Product and Engineering on urgent matters
• Review and help prioritize Solutions Engineering escalations
• Dispatch customer requests throughout the day as part of a queue rotation schedule
• Oversee demo training and assist in demo certification
• Assist with incident response during outages/incidents, communicating with customers and providing our internal teams with info that we’re getting first‑hand from those customers
• Build out documentation and knowledge base articles for a variety of technologies

You Are

• Passionate about people management and/or mentorship with previous experience leading a team
• Self‑motivated, detail‑attentive, and have a desire for continuous learning
• A critical thinker who defaults to a client‑centric approach
• A tinkerer with some programming experience and a basic knowledge of Linux
• Able to work a rotating schedule that requires weekend availability

Bonus Points

• CS or Engineering majors
• Active contribution to open‑source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)

Why You Should Apply

• Generous and competitive global and US benefits
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross‑departmentally
• Friendly and inclusive workplace culture

Equal Opportunity

The company is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.