(M/W) Senior Customer Solutions Engineer – Industrial Robotics

Wandercraft; Paris; Sur place; EUR 65 000 - 90 000; Plein temps

Résumé du poste

Wandercraft is seeking a customer-facing specialist to lead the deployment and customization of robotic solutions from POC to full deployment. You will adapt R&D modules for customer needs, work closely with Product and R&D, and travel frequently within France and internationally to sites such as factories and warehouses.

The role emphasizes understanding operational constraints, delivering robust deployments, and providing training and documentation to customer teams.

Qualifications

• Diploma: Engineering degree or equivalent (mechanical, electrical, software, robotics, or related fields).
• Strong multidisciplinary technical background with a hands-on, field-oriented and solution-driven mindset.
• At least 4 years of proven experience or strong exposure to industrial environments (factories, logistics sites, warehouses).
• Willingness to travel extensively in France and internationally.

Responsabilités

• Pre-sales support: assist demos and technical discussions with customers and align demonstrations with real use cases.
• Industrial understanding & field analysis: visit sites to understand operations and translate observations into requirements.
• Customization: configure and adapt software and hardware modules to customer needs and environments.
• Deployment: install and commission robotic systems on industrial sites and train customer teams.
• Customer interface: serve as main technical contact throughout pre-sales, deployment and post-deployment.
• Knowledge sharing & continuous improvement: document field learnings and share insights to improve products and processes.

Connaissances

Customer facing

Technical proficiency

Project execution

Bilingual English/French

Formation

Engineering degree

Outils

Industrial systems configuration

Description du poste

As part of the Operations department, you will be responsible for the implementation and customization of our robotic solutions for customers, from the Proof of Concept (POC) phase to full deployment.

Working closely with the Product team (Solutions Architect & Product Manager) and R&D, you will adapt and apply existing software and hardware modules developed by R&D to match the specific needs of each customer.

This is a highly customer-facing role, requiring frequent travel, both within France and internationally. You will operate directly in industrial environments (factories, logistics sites, warehouses), where understanding operational constraints, workflows, and on-site realities is key to delivering successful deployments.

You will play a critical role at the intersection of customer needs and industrial execution, ensuring each solution is robust, practical, and fully adapted to real-world environments.

In addition, you will support pre-sales activities, including demonstrations (standard or customized), working with Business Development, Product and R&D teams.

Key Responsibilities

Pre-sales support:

• Support demos and technical discussions with customers,
• Contribute to on-site assessments and feasibility studies,
• Ensure alignment between demonstrations and real industrial use cases.

Industrial understanding & field analysis:

• Conduct on-site visits to understand customer operations, constraints and use cases,
• Translate field observations into technical requirements,
• Anticipate deployment challenges in industrial contexts.

Customization:

• Configure and adapt R&D-developed software and hardware modules to customer needs,
• Fine-tune solutions to fit industrial environments and constraints,
• Ensure robustness and quality in real operating conditions.

Deployment:

• Install and commission our robotic systems on industrial sites (factories, warehouses, logistics platforms),
• Ensure smooth integration into existing workflows and infrastructure,
• Deliver technical training and documentation to customer teams.

Customer interface:

• Act as main technical contact throughout pre-sales, deployment and post-deployment,
• Understand operational needs and propose adapted solutions, to ensure successful integration into industrial environments,
• Coordinate with internal teams to resolve technical requests, after deployment.

Knowledge sharing & continuous improvement:

• Document field learnings and configurations,
• Share insights to improve product and deployment processes.

This list is non-exhaustive.

Diploma: Engineering degree or equivalent (mechanical, electrical, software, robotics, or related fields)Strong multidisciplinary technical background with a hands-on, field-oriented and solution-driven mindset,At least 4 years of proven experience or strong exposure to industrial environments (factories, logistics sites, warehouses), with a good understanding of their constraints (processes, safety, operations, stakeholders),Willingness and availability to travel extensively in France and internationallyAbility to work cross-functionally with Product, R&D and Business Development teamsExcellent communication skills, with the ability to translate operational needs from the field into clear technical requirements.SkillsProfessional level of English and French: ExpertTechnical integration and configuration of complex systems in industrial environments: ExpertUnderstanding and adaptation to industrial constraints (operations, safety, workflows): AutonomousStrong customer focus with ability to propose pragmatic, field-adapted solutions: AutonomousProject execution on-site (industrial deployments): AutonomousTechnical training and support delivery to operational teams: AutonomousThis job offer is also available in French language on request.