Luxury Retail Supervisor – Clienteling & Omnichannel

BoF Careers; Serris; On-site; EUR 42,000 - 55,000; Full time

Job summary

Acne Studios in Serris, at the La Vallée Village Outlet, seeks a Supervisor to drive sales and deliver exceptional client experiences. You will partner with the Store Manager to lead omni-channel services, coach staff in luxury service standards, and nurture strong customer relationships.

You will focus on clienteling, CRM usage, product knowledge, and visual merchandising while ensuring inventory accuracy and smooth daily operations in a high-end environment.

Qualifications

• Interpersonal and communication skills required to provide excellent service.
• Ability to identify customer needs, cross-sell products, and close sales.
• Responsive and professional handling of customer concerns.
• Understanding of sales techniques, product knowledge, and visual merchandising.

Responsibilities

• Managing and executing omni channel services.
• Welcoming and guiding customers through a smooth customer cycle with best-in-class client experience.
• Achieving sales, conversion, and clienteling targets.
• Upholding administrative procedures and managing inventory.
• Overseeing day-to-day operations to maintain a luxurious atmosphere.

Skills

Interpersonal

Communication skills

Customer needs identification

Cross-selling

Conflict resolution

Product knowledge

Visual merchandising

CRM usage

Tools

CRM

Job description

Acne Studios in Serris, at the La Vallée Village Outlet, seeks a Supervisor to drive sales and deliver exceptional client experiences. You will partner with the Store Manager to lead omni-channel services, coach staff in luxury service standards, and nurture strong customer relationships.

You will focus on clienteling, CRM usage, product knowledge, and visual merchandising while ensuring inventory accuracy and smooth daily operations in a high-end environment.