Luxury Outlet Supervisor – Clienteling & KPI Lead

Acne Studios; Serris; On-site; EUR 32,000 - 52,000; Full time

Job summary

Acne Studios is seeking a Supervisor for our Outlet Store at La Vallée Village. You will collaborate with the Store Manager to plan activities and drive sales, using KPI analyses to enhance client experience and store performance.

You will oversee omni-channel services, welcome customers, and guide them through a seamless journey, while maintaining inventory and a luxurious store atmosphere. Fluency in English is required; additional languages are a plus.

Qualifications

• Interpersonal and communication skills for excellent service.
• CRM and clienteling experience.
• Ability to analyze retail KPIs and drive sales.

Responsibilities

• Collaborate with Store Manager to plan activities based on KPI analyses.
• Provide training in luxury sales, management, and clienteling as needed.
• Manage omni-channel services and ensure a best-in-class client experience.
• Guide customers through a smooth cycle while attending to details.
• Achieve sales, conversion, and clienteling targets; oversee store operations and inventory.

Skills

Interpersonal skills

Communication

Customer service

CRM and clienteling

KPI analysis

Sales techniques

Product knowledge

Visual merchandising

Cross-selling

Team collaboration

English fluency

Job description

Acne Studios is seeking a Supervisor for our Outlet Store at La Vallée Village. You will collaborate with the Store Manager to plan activities and drive sales, using KPI analyses to enhance client experience and store performance.

You will oversee omni-channel services, welcome customers, and guide them through a seamless journey, while maintaining inventory and a luxurious store atmosphere. Fluency in English is required; additional languages are a plus.