Luxury Client Experience Ambassador

PRADA; Paris; On-site; EUR 32,000 - 45,000; Full time

Job summary

Prada in Paris is seeking a luxury brand ambassador to convey the brand philosophy and values to clients, guiding them into the world of Prada. You will maximize individual and team sales while delivering an extraordinary luxury customer experience that places the client at the center and fosters lasting relationships.

You will stay informed on fashion trends, collaborate with colleagues across departments, uphold visual standards on the shop floor, and contribute to a welcoming, inclusive

Qualifications

• Passion for selling and stores.
• Curiosity and interest in luxury/fashion, art and design.
• Experience of building a long-lasting relationship with clients.
• Ability to work in a team and alone.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self-motivation, results-driven.
• Passion and knowledge of the managed product category.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”.
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

Skills

Sales passion

Luxury fashion knowledge

Client relationship building

Team player

Communication skills

Ambition and resilience

Product category knowledge

Job description

Prada in Paris is seeking a luxury brand ambassador to convey the brand philosophy and values to clients, guiding them into the world of Prada. You will maximize individual and team sales while delivering an extraordinary luxury customer experience that places the client at the center and fosters lasting relationships.

You will stay informed on fashion trends, collaborate with colleagues across departments, uphold visual standards on the shop floor, and contribute to a welcoming, inclusive