Lisbon-based iOS Support Specialist — Global CX

Air Apps; Paris; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Apple hardware ecosystem for work.

Annual Bonus

Top-tier Health and Life Insurance

Transportation Budget

Coverflex benefits package

Air Conference

Pension Fund

Urban Sports Club

Meals 100% free at the hub

Job summary

Air Apps is seeking a Customer Support Specialist to serve as the voice of the company for our global iOS user base. You will handle multi-channel support, report issues, and work with engineering and marketing to drive product improvements.

You will monitor customer satisfaction, analyze trends, and contribute to strategies that enhance the user journey. This is a fast-paced, hands-on role based in Lisbon.

Qualifications

• Approximately 3+ years of experience in customer support or a similar role.
• Proficiency in English; additional languages are a plus.
• Strong written communication skills with attention to detail.
• Solid understanding of iOS applications and mobile ecosystems.

Responsibilities

• Support global customers across multiple channels, including Zendesk and social media.
• Communicate with users in a friendly, professional, and human-centered way.
• Investigate and troubleshoot technical issues within iOS apps, identifying root causes.

Skills

Customer support experience

English proficiency

Strong written communication

Education

Bachelor’s degree or equivalent

Tools

Zendesk

Social media platforms

Job description

Air Apps is seeking a Customer Support Specialist to serve as the voice of the company for our global iOS user base. You will handle multi-channel support, report issues, and work with engineering and marketing to drive product improvements.

You will monitor customer satisfaction, analyze trends, and contribute to strategies that enhance the user journey. This is a fast-paced, hands-on role based in Lisbon.