Lisbon Community Manager — Engagement, Events & Growth

Air Apps; Paris; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Apple hardware ecosystem for work

Annual Bonus

Top-tier Health and Life Insurance

Transportation Budget

Coverflex benefits package

Childcare support

Air Conference

Pension Fund

Urban Sports Club

Meals 100% free

Job summary

Air Apps is hiring a Community Manager to build, grow, and engage our user community across forums, social media, and user groups. You will foster a positive, inclusive environment and collaborate with cross-functional teams in a fast-paced setting at our Lisbon office.

The role emphasizes strong communication, creativity, and a passion for community engagement to enhance user experience and brand loyalty. Relocation support is available, and the company offers extensive benefits and growth

Qualifications

• 3+ years of experience in community management, social media management, or customer engagement.
• Experience managing online communities, forums, or social media groups (Discord, Reddit, Facebook Groups, Slack).
• Strong written and verbal communication skills to engage and inspire users.
• Experience with community-building tools and analytics platforms.

Responsibilities

• Develop and execute community engagement strategies to grow and support user communities.
• Manage and moderate forums, social media groups, and user discussion platforms.
• Engage with users by responding to questions, moderating discussions, and fostering positive interactions.
• Organize and promote community events, webinars, and Q&A sessions.
• Collaborate with marketing, product, and support teams to ensure a seamless user experience.
• Monitor and analyze community engagement metrics to optimize strategies.
• Identify and activate brand advocates, ambassadors, and superusers.
• Stay up to date with community management trends, tools, and best practices.
• Develop and maintain community guidelines and policies to ensure a safe and welcoming space.
• Address user concerns and elevate issues to the appropriate teams when necessary.

Skills

Community management

Social media management

Customer engagement

Analytics platforms

Conflict resolution

Event planning

Brand loyalty

User-centric mindset

Fast-paced environments

Tools

Discord

Reddit

Slack

Job description

Air Apps is hiring a Community Manager to build, grow, and engage our user community across forums, social media, and user groups. You will foster a positive, inclusive environment and collaborate with cross-functional teams in a fast-paced setting at our Lisbon office.

The role emphasizes strong communication, creativity, and a passion for community engagement to enhance user experience and brand loyalty. Relocation support is available, and the company offers extensive benefits and growth