Lead Agent - Customer Service- Full Time

United Airlines; Toulouse; Sur place; EUR 36 000 - 48 000; Plein temps

Résumé du poste

United Airlines in Toulouse seeks a dynamic Airport Operations Supervisor to lead daily operations across lobby, gates, and premium services. You will coordinate staff, ensure safety standards, and maintain high service levels with优strong teamwork and clear communication.

The role requires fluent English, strong administration skills, and experience in airport procedures. You will work on-site, covering all shifts, with opportunities to collaborate with regional teams and airport authorities.

Qualifications

• Customer Service/Operational Experience
• Previous supervisory/leadership experience
• Secondary School Education or equivalent school leaving certificate
• Must be fluent in written and spoken English
• Strong Administration skills (Microsoft Word, Excel, Emails)
• Excellent knowledge of ATW airport operations procedures & processes
• Good technical knowledge of Airport applications (MAP, Aero, Shares, AIMS etc)
• Proven track record of reliability
• Ability to work under pressure in a calm, professional manner
• Must be a true team player
• Excellent verbal and written communication skills
• Demonstrate outstanding leadership skills and initiative.
• Must be willing and able to work all shifts (early/late) on a rotating shift pattern
• Must be well groomed in appearance, be reliable, dependable and strive for high-quality work
• Must be legally authorized to work in France for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Responsabilités

• Lead daily operations across lobby, gates, premium services, club, baggage, and connections, ensuring service, performance and safety standards.
• Coordinate staff deployment based on schedule demands and assign tasks across departments.
• Conduct MOCHA audits and safety inspections; assist with injury investigations and safety performance.
• Organize and attend monthly internal safety meetings.
• Support the General Manager with internal collateral, meetings with teams, providers, and authorities.
• Demonstrate knowledge of premium service policies, club access, promotions, and marketing programs.
• Complete all mandatory regulatory and company documentation of activities.
• Provide daily admin and back-office support to the station.

Connaissances

Customer service experience

Operational experience

Leadership/supervisory

Administration

Communication skills

English fluency

Team player

Formation

Secondary School Education or equivalent

Bachelor's Degree

Outils

MAP

Aero

Shares

AIMS

Microsoft Word

Excel

Emails

Description du poste

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

We have a wide variety of career opportunities around the world — come find yours.

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Key Responsibilities

Lead daily operations across key areas: lobby, gates, premium services, club, baggage, and connections, ensuring employee and providers service, performance and safety standards are met.

• Coordinate staff deployment based on schedule demands. Assign tasks, schedule breaks and overtime across departments. Uphold Uniform and grooming standards.
• Conduct MOCHA audits and safety inspections. Support with aircraft damage, employee injury investigation, and safety performance (OSHA, LTI damages).
• Organize and attend monthly Internal safety meetings.
• Support the General Manager with internal collateral and project work, meetings with internal teams, service providers, and airport authorities.
• Demonstrate knowledge of premium service policies, club access, promotions, and marketing programs.
• Conduct daily team briefings and complete mandatory regulatory and company documentation
• Complete all mandatory regulatory and company required documentation of all activities
• Support the station with daily admin and back-office work.

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

United Airlines is committed to fair and gender-neutral pay. The starting pay for this role is €2,4500/monthly.

Placement within this range is determined by objective criteria, including professional experience, qualifications, and specific skills. This salary range is based on full-time hours and will be pro-rated based on actual hours based on your contract terms.

To ensure a bias‑free recruitment process, we do not request or consider your salary history when determining an offer. We believe in compensating for the value of the role and your unique expertise.

To maintain equity across our global team, we offer a standardized incentive program available to all eligible employees. Additionally, because we operate across multiple borders, each country features a unique, localized benefits package designed to align with regional standards and statutory requirements.

Unless subject to a collective bargaining agreement in the country to which an employee is being transferred; the employee retains their original date of employment and company seniority in the new country. Upon transfer, the employee is removed from payroll and benefits in former country and appropriately placed in the salary range and payroll / benefits systems of the new country.

Human Resources will assist with the terms and conditions of employment in light of labor agreements, collective agreements, country work rules and labor laws. In the new country, the employee is reinstated using the same employee id, date of employment and company seniority dates.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Customer Service/Operational Experience
• Previous supervisory/leadership experience
• Secondary School Education or equivalent school leaving certificate
• Must be fluent in written and spoken English
• Strong Administration skills (Microsoft word, Excel, Emails)
• Excellent knowledge of ATW airport operations procedures & processes
• Good technical knowledge of Airport applications (MAP, Aero, Shares, AIMS etc)
• Proven track record of reliability
• Ability to work under pressure in a calm, professional manner
• Ability to think clearly and make logical decisions
• Must be a true team player
• Excellent verbal and written communication skills
• Demonstrate outstanding leadership skills and initiative.
• Must be willing and able to work all shifts (early/late) on a rotating shift pattern
• Must be well groomed in appearance, be reliable, dependable and strive for high-quality work
• Must be legally authorized to work in France for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's Degree
• International GSC qualified
• Working knowledge of the region
• Fluent in French, both written and spoken