Key Account Manager

Didomi; Paris; On-site; EUR 60,000 - 90,000; Full time

Job summary

Didomi in Paris is seeking an experienced Key Account Manager to oversee a portfolio of enterprise clients, ensuring renewals and driving upsell opportunities. You will partner with the Customer Success Manager to grow revenue and manage the full commercial relationship.

The ideal candidate has 3+ years in a similar role, SaaS experience, and fluent English and French, with proficiency in Salesforce and a commercial, independent working style.

Qualifications

• 3+ years of experience in a similar role, with at least 2 years in the SaaS industry.
• Proven ability to manage and grow key accounts.
• Strong client relationship management skills.
• Excellent written and verbal communication skills.
• Experience with CRM tools, ideally Salesforce.
• Commercial focus with the ability to work independently and manage a complex portfolio.
• Fluent in English and French.

Responsibilities

• Own and develop a portfolio of key clients, building long-term strategies for growth, adoption, satisfaction, and retention — in close partnership with a Customer Success Manager.
• Develop a deep understanding of Didomi's product suite and generate new qualified opportunities through use cases and strategic recommendations.
• Manage the full commercial relationship: discovery, platform demonstration, proposal development, financial and legal negotiation, and closing.
• Grow revenue from existing Enterprise customers through upselling and cross-selling.
• Map accounts across your portfolio and develop new business opportunities within subsidiaries globally.
• Build and maintain strong relationships with key decision-makers, including identifying new executive-level champions.
• Work closely with other departments to ensure client satisfaction (product feedback, success stories, testimonials).
• Monitor and analyse account performance, maintain accurate forecasting, and provide reliable revenue estimates.

Skills

Portfolio management

Enterprise SaaS

CRM & Salesforce

Client relationships

Bilingual EN/FR

Tools

Salesforce

Notion

Job description

What we're looking for

With more than 2,000 customers, our KAM team manages our largest and most strategic accounts. We are looking for an experienced Key Account Manager to join the team. You will be responsible for managing a portfolio of enterprise clients, ensuring renewals, and driving upsell and cross-sell opportunities. You will report to the Key Account Manager Team Lead.

Responsibilities

• Own and develop a portfolio of key clients, building long-term strategies for growth, adoption, satisfaction, and retention — in close partnership with a Customer Success Manager
• Develop a deep understanding of Didomi's product suite and generate new qualified opportunities through use cases and strategic recommendations
• Manage the full commercial relationship: discovery, platform demonstration, proposal development, financial and legal negotiation, and closing
• Grow revenue from existing Enterprise customers through upselling and cross-selling
• Map accounts across your portfolio and develop new business opportunities within subsidiaries globally
• Build and maintain strong relationships with key decision-makers, including identifying new executive-level champions
• Work closely with other departments to ensure client satisfaction (product feedback, success stories, testimonials)
• Monitor and analyse account performance, maintain accurate forecasting, and provide reliable revenue estimates

Your profile

• 3+ years of experience in a similar role, with at least 2 years in the SaaS industry
• Proven ability to manage and grow key accounts
• Strong client relationship management skills
• Excellent written and verbal communication skills
• Experience with CRM tools, ideally Salesforce
• Commercial focus with the ability to work independently and manage a complex portfolio
• Fluent in English and French

Tools

• Salesforce, Notion

Recruitment process

• HR screening with our Talent Acquisition Expert
• First interview with our Key Account Management Team Lead
• Second interview with Didomi's CRO
• Practical task or case study
• Offer

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The information collected from your application is processed on the basis of pre-contractual measures for the purpose of managing applications. Data will be retained for two years from our last contact. You have rights of access, rectification, deletion, and opposition under applicable legislation. To exercise your rights, contact [e-mail].