Key Account Manager

Donecle; Toulouse; Sur place; EUR 50 000 - 85 000; Plein temps

Résumé du poste

Donecle is seeking a proactive Key Account Manager in Toulouse to build and maintain strong relationships with airlines, MROs, and government clients. You will identify opportunities for growth, upsell software, and coordinate with marketing, product, and support to ensure seamless service delivery.

Fluent English is mandatory; travel for on-site demonstrations will be required, with the ability to adapt to evolving product specs.

Qualifications

• Proven ability to build relationships with airlines, MROs, and government clients.
• Strong negotiation and deal-closing skills.
• Experience conducting product demonstrations and value pitches.
• Willingness to travel and perform on-site demonstrations.
• Fluency in English is mandatory; additional languages are a plus.

Responsabilités

• Develop and maintain strong relationships with airlines, MROs, and military/government clients, acting as the primary point of contact.
• Identify opportunities for account growth, scaling, upselling, and cross-selling.
• Negotiate contracts and close agreements.
• Collaborate with internal teams (marketing, product, customer support) to ensure seamless service delivery.
• Resolve client issues promptly and effectively to maintain trust.
• Perform online and on-site product demonstrations.
• Ensure all key information is accurately updated in the CRM.
• Fluency in English is mandatory; additional language skills are a plus.
• Willingness to travel and perform on-site demonstrations.
• Ability to synthesize and prioritize customer requests, and adapt to evolving product specifications.

Connaissances

English fluency

Relationship building

Account management

Contract negotiation

Description du poste

We are seeking a proactive and results-driven Key Account Manager to build and maintain strong, long-term relationships with our customers, securing subsequent drone deployments and driving software upsell within our existing customer base. As an integral part of the team, your responsibilities will include:

• Develop and maintain strong relationships with airlines, MROs, and military/government clients, acting as the primary point of contact
• Identify opportunities for account growth, scaling, upselling, and cross-selling
• Negotiate contracts and close agreements
• Collaborate with internal teams (marketing, product, customer support) to ensure seamless service delivery
• Resolve client issues promptly and effectively to maintain trust
• Perform online and on-site product demonstrations
• Ensure all key information is accurately updated in the CRM
• Fluency in English is mandatory; additional language skills are a plus
• Willingness to travel and perform on-site demonstrations
• Ability to synthesize and prioritize customer requests, and adapt to evolving product specifications