Junior B2B Support Coordinator (Paris)

Shotgun; Paris; Sur place; EUR 30 000 - 38 000; Plein temps

Avantages offerts par ce poste

Team Off-sites and team moments

Shotgun events vouchers

Gymlib

Sustainability mobility bonus

Swile Lunch Card

Alan Health Insurance

Childcare

Résumé du poste

Shotgun in Paris is seeking a Junior B2B Support Coordinator to deliver exceptional service to business clients. You will manage tickets, resolve issues, and maintain up-to-date documentation to support service delivery.

The role requires customer orientation, problem-solving skills, excellent communication, and meticulous attention to detail. Fluent French and professional English are essential; you will be based in Paris.

Qualifications

• Customer-focused mindset with strong empathy for client needs.
• Ability to analyze issues and determine effective solutions.
• Clear written and spoken communication of technical info.
• Attention to detail and accurate documentation.

Responsabilités

• Manage incoming tickets via Zendesk with timely responses.
• Escalate unresolved issues to internal teams and track resolutions.
• Update internal and client-facing knowledge bases and FAQs.

Connaissances

Customer-Oriented

Problem Solver

Excellent Communicator

Detail-Oriented

Eager to learn

French native

Professional English

Description du poste

Shotgun in Paris is seeking a Junior B2B Support Coordinator to deliver exceptional service to business clients. You will manage tickets, resolve issues, and maintain up-to-date documentation to support service delivery.

The role requires customer orientation, problem-solving skills, excellent communication, and meticulous attention to detail. Fluent French and professional English are essential; you will be based in Paris.