B2B Support Coordinator - STAGE

Shotgun; Paris; Sur place; EUR 30 000 - 38 000; Plein temps

Avantages offerts par ce poste

Team Off-sites and team moments

Shotgun events vouchers

Gymlib

Sustainability mobility bonus

Swile Lunch Card

Alan Health Insurance

Childcare

Résumé du poste

Shotgun in Paris is seeking a Junior B2B Support Coordinator to deliver exceptional service to business clients. You will manage tickets, resolve issues, and maintain up-to-date documentation to support service delivery.

The role requires customer orientation, problem-solving skills, excellent communication, and meticulous attention to detail. Fluent French and professional English are essential; you will be based in Paris.

Qualifications

• Customer-focused mindset with strong empathy for client needs.
• Ability to analyze issues and determine effective solutions.
• Clear written and spoken communication of technical info.
• Attention to detail and accurate documentation.

Responsabilités

• Manage incoming tickets via Zendesk with timely responses.
• Escalate unresolved issues to internal teams and track resolutions.
• Update internal and client-facing knowledge bases and FAQs.

Connaissances

Customer-Oriented

Problem Solver

Excellent Communicator

Detail-Oriented

Eager to learn

French native

Professional English

Description du poste

What is Shotgun?

Shotgun is a leading platform dedicated to empowering live music event organizers and touring artists, driving the future of the live music industry. Our mission is to build the infrastructure that enables live music to thrive. We provide powerful tools to sell tickets, build strong brands, and connect with fans in meaningful ways. From 2020 to 2024, Shotgun achieved rapid growth with GMV increasing 20x and revenue growing 30x – leading the company to profitability. Today, we support over 6,000 clients and engage more than 6,000,000 users across Europe, the US, and LATAM. In the past seven years, Shotgun has raised €10M from Newfund, Venrex, One RagTime, Creator Collective, and BPI Culture Fund. We are a lean and dynamic team of 90 people, with offices in Paris, Miami, São Paulo, Lisbon, and Marseille. Our culture is built on passion, commitment, ownership, and humility.

The Role

As Shotgun grows, so does our ambition. We're branching out into new territories, inaugurating fresh ventures, and, in the process, assembling new teams. Our pathway to success lies in our analytical rigor and exhaustive exploration of every opportunity. As a Junior B2B Support Coordinator, you will play a crucial role in delivering exceptional service to our business clients. Your primary mission is to resolve their issues efficiently and effectively, ensuring high levels of satisfaction and fostering strong relationships. You will act as a key player in handling escalations and complex problems, driving continuous improvement in our support processes, and maintaining up-to-date documentation to aid in our service delivery.

What You Will Do

Ticket Management:

• Handle incoming support tickets through Zendesk, ensuring prompt and accurate responses.
• Escalate unresolved issues to the appropriate internal teams and follow up to ensure timely resolution.

Problem Resolution:

• Manage and resolve recurring customer issues and escalations, ensuring effective and timely solutions.
• Work closely with technical teams to understand and resolve technical issues impacting clients.

Documentation and Knowledge Sharing:

• Update internal documentation, ensuring it is comprehensive and accessible.
• Develop and maintain external client-facing documentation, including FAQs and how-to guides.

Job Is Made for You if You Are...

• Customer-Oriented: You are passionate about delivering exceptional customer service and can empathize with clients’ needs and concerns.
• Problem Solver: You enjoy tackling complex problems, using your analytical skills to find effective solutions, and thrive on resolving issues to completion.
• Excellent Communicator: You possess strong verbal and written communication skills, with the ability to convey technical information clearly and concisely.
• Detail-Oriented: You have a keen eye for detail, ensuring that all tasks are completed accurately and thoroughly.
• Eager to learn: You want to learn new skills, and you are ready to commit to a fast growing startup.
• French native and professional English skills.
• Based in Paris.

Perks

• Team Off-sites and team moments: We organise a lot of team moments at Shotgun, because the team is precious to us!
• Shotgun events vouchers : you will get shotgun credits every quarter.
• Gymlib : Shotgun promotes sport activity; you will get preferential rates for various sports halls.
• Sustainability mobility bonus: in order to encourage the use of sustainable transportation means, you will be granted a contribution if you are using a personal bike, for example, to get to work.
• Swile Lunch Card: Lunch card and much more: https://www.swile.co/
• Alan Health Insurance: We got you covered with Alan.
• Childcare

Position is to be filled immediately in our Paris office