Italian-Speaking Customer Success Lead (Hybrid)

SaleCycle; Paris; Hybride; EUR 40 000 - 50 000; Plein temps

Avantages offerts par ce poste

Flexible hybrid working

Swile card for lunches

Health insurance (Alan)

Birthday day off

Additional leave by seniority

Remote work 2 days/week

Up to 28 days remote from abroad

Well-being & engagement budget

Résumé du poste

SaleCycle is seeking a motivated Customer Success Team Leader to blend hands-on account management with team leadership for Italian clients. You will mentor the Italian desk, nurture client relationships, and drive retention and revenue in a key growth market.

Fluency in Italian and strong English collaboration are essential. The role is based in Paris with a flexible hybrid model, overseeing service quality, onboarding, and cross-functional work with Sales, Product, and Support.

Qualifications

• 3+ years' experience in Customer Success or related role with coordination/management.
• Proven ability to manage customer relationships and deliver commercial outcomes, ideally Italian clients.
• Experience mentoring, coaching or leading others informally.
• Strong understanding of retention, renewals and lifecycle management.
• Native or fluent Italian essential; English fluency for cross-team work.
• French is a plus; ability to handle multiple priorities with attention to detail.

Responsabilités

• Provide day-to-day guidance and support to the Italian client portfolio.
• Act as a go-to contact for questions, coaching and problem-solving.
• Support onboarding and ramp-up of new Italian desk starters.
• Deliver mentoring sessions and share best practices across the team.
• Maintain high performance standards and team engagement.
• Manage relationships with Italian clients and drive value.
• Lead or support cross-functional collaboration to improve outcomes.
• Contribute to process improvements and CRM hygiene.

Connaissances

Leadership

Customer-first mindset

Commercial awareness

Communication & relationships

Italian market fluency

English fluency

Organisational skills

Coaching mindset

Problem-solving

CRM/data reporting familiarity

Outils

CRM systems

Description du poste

SaleCycle is seeking a motivated Customer Success Team Leader to blend hands-on account management with team leadership for Italian clients. You will mentor the Italian desk, nurture client relationships, and drive retention and revenue in a key growth market.

Fluency in Italian and strong English collaboration are essential. The role is based in Paris with a flexible hybrid model, overseeing service quality, onboarding, and cross-functional work with Sales, Product, and Support.