IT User Support & UX Specialist for CMS & AI

Council Of Europe; Strasbourg; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Training opportunities

Reasonable accommodations

Job summary

Council Of Europe’s IT Department in Strasbourg seeks an IT User Support Assistant. You will create multimedia support materials, assist with the CMS, and deliver training to Registry members and Judges on Court software.

You will help with deployment, UX testing, and accessibility compliance, while staying updated with AI-enhanced CMS capabilities. You must have a IT-related degree and at least one year of experience with Liferay DXP, UX, and accessibility, plus strong English or French skills.

Qualifications

• Higher education qualification in information technology or a related field.
• At least one year of professional experience with Liferay DXP or equivalent.
• At least one year of professional experience with UX design, accessibility, and digital standards.
• Very good knowledge of one official language (English or French) and good knowledge of the other.

Responsibilities

• produce support and training material in multimedia formats (manuals, videos, infographics).
• provide technical assistance for creation of news items, communications, Helpdesk solutions.
• provide training, workshops, and coaching to Registry members and Judges on the Court’s software.
• assist with deployment, UX testing and QA of IT developments and applications.
• provide technical assistance for maintenance and support of the CMS for the Court's internal and external websites.

Skills

Liferay DXP

UX design

Accessibility

Digital standards

JavaScript

REST APIs

CMS training

Web content

Education

Higher education qualification in IT

Tools

HTML5

CSS3

JavaScript frameworks

REST APIs

Job description

Council Of Europe’s IT Department in Strasbourg seeks an IT User Support Assistant. You will create multimedia support materials, assist with the CMS, and deliver training to Registry members and Judges on Court software.

You will help with deployment, UX testing, and accessibility compliance, while staying updated with AI-enhanced CMS capabilities. You must have a IT-related degree and at least one year of experience with Liferay DXP, UX, and accessibility, plus strong English or French skills.