IT User Support Assistant

Council of Europe; Strasbourg; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Training opportunities

Reasonable accommodations

Job summary

Council Of Europe’s IT Department in Strasbourg seeks an IT User Support Assistant. You will create multimedia support materials, assist with the CMS, and deliver training to Registry members and Judges on Court software.

You will help with deployment, UX testing, and accessibility compliance, while staying updated with AI-enhanced CMS capabilities. You must have a IT-related degree and at least one year of experience with Liferay DXP, UX, and accessibility, plus strong English or French skills.

Qualifications

• Higher education qualification in information technology or a related field.
• At least one year of professional experience with Liferay DXP or equivalent.
• At least one year of professional experience with UX design, accessibility, and digital standards.
• Very good knowledge of one official language (English or French) and good knowledge of the other.

Responsibilities

• produce support and training material in multimedia formats (manuals, videos, infographics).
• provide technical assistance for creation of news items, communications, Helpdesk solutions.
• provide training, workshops, and coaching to Registry members and Judges on the Court’s software.
• assist with deployment, UX testing and QA of IT developments and applications.
• provide technical assistance for maintenance and support of the CMS for the Court's internal and external websites.

Skills

Liferay DXP

UX design

Accessibility

Digital standards

JavaScript

REST APIs

CMS training

Web content

Education

Higher education qualification in IT

Tools

HTML5

CSS3

JavaScript frameworks

REST APIs

Job description

Registry of the European Court of Human Rights

Description & Requirements

Your Team

The European Court of Human Rights is the judicial body which oversees the implementation of the European Convention on Human Rights in the member states of the Council of Europe. Complaints of human rights violations may be brought before the Strasbourg Court once all possibilities of appeal have been exhausted in the member state concerned.

The Court’s IT Department is divided into multiple teams which develop, maintain and support IT systems and services designed to enhance the Court’s overall productivity and efficiency, optimise working conditions for Judges and staff, and provide effective new IT services for external parties. On arrival, you will receive comprehensive training to ensure you are fully integrated into the IT Department.

Your Role

As an IT User Support Assistant, you will:

• produce support and training material in a variety of multimedia formats (manuals, videos, infographics, etc.);
• provide technical assistance for the creation of news items, communication on the IT Department’s activities, Helpdesk solutions, etc.;
• provide training, workshops, and coaching to Registry members and Judges on the Court’s software;
• assist with the deployment, UX testing and quality assurance of IT developments and applications;
• provide technical assistance for the maintenance and support of the CMS for the Court's internal and external websites (Internet, Insite, Knowledge Sharing, External Knowledge Sharing and the Superior Courts Network);
• implement changes to the structure, navigation and content with the Public Relations Department, and other Court Registry teams;
• implement new design and user interface elements, in cooperation with the Digital Platform Officer;
• ensure that contents are consistent, accessible, and compliant (branding, accessibility standards) and promote best practices;
• implement AI-driven capabilities in enterprise Web Content Management Systems;
• provide training and support for the CMS users, such as web editors and page masters;
• keep abreast of technological and software developments and make active proposals for their use.

Requirements to apply

You must:

• hold a higher education qualification in information technology or a related relevant field;
• have at least one year of relevant professional experience with Liferay DXP or equivalent;
• have at least one year of relevant professional experience with User Experience (UX) design, accessibility, and digital standards;
• have very good knowledge of one of the two official languages (English or French) and good knowledge of the other.

You must also:

• be a citizen of one of the member states of the Council of Europe and fulfil the conditions for appointment to the civil service of that state;
• have discharged any obligation concerning national service (military, civil or comparable);
• not be the parent, child, stepchild or grandchild of a serving staff member of the Council of Europe;
• be under the age of 65 years of age.

Your application must demonstrate to what extent you have the competencies listed below. To help you doing so, feel free to consult our competency framework .

• Operational - Planning and work organisation
• Operational - Analysis and problem solving
• Interpersonal - Teamwork and co-operation
• Interpersonal - Communication
• Professional and technical expertise:
  • the professional experience with Liferay DXP or equivalent includes the following:
    • creation of custom fragments and objects using a mix of JSON configuration, JavaScript and REST APIs;
    • creation of master pages, page templates and display page templates;
    • user/role/permissions management;
    • Web & Application Technologies (HTML5 / CSS3, JavaScript frameworks, Backend environments, Mobile platform basics).
    • API & Integration Management;
  • communication skills with both technical and non-technical audiences.
• Operational - Results orientation
• Operational - Learning and development
• Interpersonal - Service orientation
• Professional and technical expertise:
  • experience in maintaining asset libraries (and associated categories, web content structure, display pages);
  • platform architecture design;
  • analytics platforms;
  • cybersecurity (Identity and access management, OAuth / SSO).
  • experience in implementing AI/ML functionalities;
  • experience in training and presenting to users.

What we offer

This job vacancy is for an international external recruitment. You can consult the conditions of employment (salaries, allowances, pension scheme, social insurance, etc.) on the webpage What we offer .

As an equal opportunity employer, the Council of Europe welcomes applications from all suitably qualified people, irrespective of sex, gender, sexual orientation, ethnic or social origin, disability, religion or belief. Under its equal opportunity policy, the Council of Europe is aiming to achieve gender parity in staff employed in each category and grade. At the time of appointment, preference between suitable people shall be given to the person of the gender which is under‑represented in the relevant grades within the category to which the vacancy belongs.

Applicants with specific needs are encouraged to request reasonable accommodations at any stage during the recruitment process. Please contact us at [e-mail] , we will ensure that your request is handled.

The information published on the CoE’s careers website regarding working conditions is correct at the time of publication of the vacancy notice. Any changes to these conditions during the recruitment process will be updated on our Portal and will apply at the time of the job offer. Our career's website is not intended to be exhaustive and may not address all questions you would have. Should you have remaining questions, please contact us at [e-mail] .