IT Systems Manager #1806CG

Keller Executive Search International; Toulouse; Sur place; EUR 42 000 - 64 000; Plein temps

Résumé du poste

Keller Executive Search International in Toulouse is seeking an IT Systems Manager to oversee business systems, user support, and infrastructure coordination. You will work with leadership and external providers to ensure reliable, secure, and efficient technology tools for employees.

The role focuses on improving security practices, data protection, and IT processes while managing day-to-day operations and projects such as ERP/CRM tool deployments.

Responsabilités

• Manage daily IT operations, including user support, hardware, software, access management, and office technology
• Oversee business systems, ensuring platforms are reliable, secure, properly maintained, and aligned with business needs
• Coordinate with external IT vendors, managed service providers, software partners, and infrastructure suppliers
• Manage onboarding and offboarding processes for employee devices, accounts, permissions, and systems access
• Support cybersecurity controls, data protection practices, backups, incident response, and user awareness
• Maintain IT asset registers, license tracking, system documentation, and support procedures
• Partner with finance, HR, operations, and leadership teams on system improvements and reporting needs
• Identify opportunities to automate manual processes and improve internal technology workflows
• Support implementation or upgrade projects for ERP, HRIS, CRM, collaboration, or reporting tools
• Monitor service issues, track resolution timelines, and improve IT support standards

Description du poste

We are seeking an IT Systems Manager to oversee business systems, user support, infrastructure coordination, and technology improvement initiatives. This role is ideal for a technically capable IT professional who can manage day-to-day support while also improving systems, security practices, and internal technology processes. You will work closely with leadership and external providers to ensure employees have reliable, secure, and efficient technology tools. Nous recherchons un IT Systems Manager pour superviser les systèmes métiers, le support utilisateurs, la coordination de l’infrastructure et les initiatives d’amélioration technologique. Ce poste convient à un professionnel IT techniquement solide, capable de gérer le support quotidien tout en améliorant les systèmes, les pratiques de sécurité et les processus technologiques internes. Vous travaillerez étroitement avec la direction et les prestataires externes pour garantir aux collaborateurs des outils fiables, sécurisés et efficaces.

Key Responsibilities

• Manage daily IT operations, including user support, hardware, software, access management, and office technology
• Oversee business systems, ensuring platforms are reliable, secure, properly maintained, and aligned with business needs
• Coordinate with external IT vendors, managed service providers, software partners, and infrastructure suppliers
• Manage onboarding and offboarding processes for employee devices, accounts, permissions, and systems access
• Support cybersecurity controls, data protection practices, backups, incident response, and user awareness
• Maintain IT asset registers, license tracking, system documentation, and support procedures
• Partner with finance, HR, operations, and leadership teams on system improvements and reporting needs
• Identify opportunities to automate manual processes and improve internal technology workflows
• Support implementation or upgrade projects for ERP, HRIS, CRM, collaboration, or reporting tools
• Monitor service issues, track resolution timelines, and improve IT support standards

Responsabilités principales

• Gérer les opérations IT quotidiennes, y compris le support utilisateurs, le matériel, les logiciels, la gestion des accès et les technologies de bureau
• Superviser les systèmes métiers afin de garantir leur fiabilité, leur sécurité, leur maintenance et leur alignement avec les besoins de l’entreprise
• Coordonner les prestataires IT externes, fournisseurs de services managés, partenaires logiciels et fournisseurs d’infrastructure
• Gérer les processus d’arrivée et de départ des collaborateurs pour les équipements, comptes, permissions et accès systèmes
• Soutenir les contrôles de cybersécurité, les pratiques de protection des données, les sauvegardes, la réponse aux incidents et la sensibilisation utilisateurs
• Maintenir les registres d’actifs IT, le suivi des licences, la documentation système et les procédures de support
• Collaborer avec les équipes finance, RH, opérations et direction sur les améliorations systèmes et les besoins de reporting
• Identifier les opportunités d’automatisation des processus manuels et d’amélioration des flux technologiques internes
• Soutenir les projets de mise en place ou de mise à niveau d’ERP, SIRH, CRM, outils collaboratifs ou plateformes de reporting
• Suivre les incidents de service, les délais de résolution et l’amélioration des standards de support IT