IT Support Technician

Vestiairecollective; Tourcoing; Sur place; EUR 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

Bonus

Health coverage

Lunch vouchers

Gym-Pass

Additional legal perks depending on my

Résumé du poste

Vestiaire Collective seeks a Support IT Technician based in Tourcoing to support employees across our global locations. You will handle user requests, install and maintain hardware and software, and ensure high availability of IT systems.

The role includes onboarding new staff and contributing to IT projects in a hybrid environment. We value 3+ years in IT support, strong Windows and networking knowledge, and experience with a ticketing system.

Qualifications

• 3+ years of experience in IT support.
• Proficient with Windows 10/11 and basic networking (VLAN, SSL/IPsec VPN).
• Experience using a ticketing tool for incident/request handling.
• MDM experience: Intune; Mac management is a plus.

Responsabilités

• Process user requests (changes, incidents) via ticketing system.
• Install, configure and maintain computer hardware, software, networks, printers and scanners.
• Respond promptly to service issues and requests.
• Provide technical support across departments and locations.
• Onboard new employees regularly.
• Monitor critical IT systems for high availability.
• Stock laptops and peripherals; manage inventory.
• Use and contribute to the knowledge base (Wiki).
• Participate in IT projects.

Connaissances

Windows 10/11

Networking basics

Ticketing system

MDM: Intune

MDM: Mac management

Interpersonal skills

Customer service

Teamwork

Organizational rigor

Outils

Intune

Mac MDM (Iru)

Description du poste

About the role

Our Corporate IT team is responsible for providing the most robust, performing, secure, sustainable and carbon-savvy IT infrastructure and experience to all Vestiaire Collective employees. Our corporate IT team also plays a critical role in global initiatives that rely on IT infrastructure such as moving offices, setting up new warehouses, and connecting new digital tools.

We are looking for a Support IT Technician based in our hub in Tourcoing to support our people and successfully achieve these missions.

The hours of work will be from 6h00 to 13h15, from Monday to Friday.

What you will do

• Processing of user requests (changes, incidents) using our global ticketing system
• Installing, configuring and maintaining computer hardware, software, systems, networks, printers, and scanners
• Responding in a timely manner to service issues and requests
• Providing technical support across various departments and global locations
• Onboarding new employees on a regular basis
• Monitoring of critical IT systems and tools, ensuring high availability at all locations
• Stock management of laptops and peripherals
• Use and develop the knowledge base (Wiki)
• Maintain an up to date inventory
• Participate in IT projects

Who you are

• 3+ years experience working in IT Support
• You have the following skills:
• Windows 10/11
• Network: Basic routing and switching, VLAN, SSL / IPSEC VPN.
• Support: Experience using a ticketing tool
• MDM: Intune, Iru for Mac is a plus
• Excellent interpersonal skills, written and oral expression
• Customer service spirit
• Desire to work as a team
• Rigor, ability to organize

What We Offer

• Purpose-driven work at scale: Join a company reshaping the fashion industry towards circularity, you directly contribute to reducing waste and extending the life of luxury items.
• High-impact scope & ownership: Work on products used globally, where your decisions have immediate, measurable impact on millions of users across 70+ countries.
• A truly international environment: Collaborate with a diverse team of 50+ nationalities across Paris, London, Berlin, New York, Singapore, and Ho Chi Minh City.
• Career acceleration in a fast-moving scale-up: Take ownership early, grow fast, and shape your path, as an expert or a future leader.
• Learning & growth as a priority: Dedicated budget, continuous feedback culture, and opportunities to work on cutting-edge topics (AI, marketplace dynamics, scalability, etc.).
• Flexible ways of working: Hybrid model (typically 2 days remote per week), with trust and autonomy at the core of how we operate.
• Give back through action: 2 paid days per year to support a cause of your choice and actively contribute to positive impact beyond your day-to-day role.
• Competitive compensation & benefits: Including bonus, health coverage, lunch vouchers, Gym-Pass, and additional legal perks depending on your location.

Vestiaire Collective is proud to be an equal opportunity employer.

PS: We take candidate experience seriously, and your safety too.

Vestiaire Collective will only contact you through official email addresses ending in vestiairecollective.com. We will never contact you via WhatsApp, Telegram, or similar platforms or ask for payment or banking information at any stage of the process. If you receive a suspicious message, please report it to [e-mail]