IT Specialist (consultant)

Eba Clearing; Paris; On-site; EUR 60,000 - 80,000; Full time

Job summary

EBA CLEARING is hiring an IT Specialist to join the Corporate Technology Unit in Paris. You will help operate IT infrastructure and administrative applications, and serve as a point of contact for users both onsite and remotely.

The role requires a Computer Science degree and at least five years in IT, including three in similar positions. Fluency in English is essential, and experience with Azure/Office 365 and Jira Cloud is highly valued.

Qualifications

• Computer Science Degree in Information Technology.
• At least 5 years of proven fulltime professional IT experience, with 3 years in a comparable role.
• Fluent in English (written and spoken); additional European languages a plus.
• Experience providing IT support in an international environment.
• Strong experience deploying, administering and managing Microsoft Azure/Office 365 stack on users’ devices and profiles.
• Familiar with Zero Trust concepts and patch management in cloud environments.

Responsibilities

• Operate IT infrastructure and administrative applications.
• Provide first-line IT support to users (onsite and remote).
• Coordinate incident resolution with service providers per SLAs.
• Draft and maintain technical documentation and user manuals.
• Contribute to IT projects and ITIL/ITSM processes.
• Coordinate internal training and liaise with external suppliers.

Skills

Azure/Office 365

End user devices

Zero Trust

Jira Cloud

Meraki networking

Remote assistance

Education

Computer Science Degree

Tools

Jira Cloud

LogMeIn

TeamViewer

MS Office

Azure AD

Job description

EBA CLEARING is a provider of pan-European payment infrastructure solutions. Founded in 1998, the Company is owned by 48 of the major banks operating in Europe and based on a country-neutral governance model. The payment systems of EBA CLEARING are pan-European by design and desire: they are developed in close co-operation with the Company’s multinational user community and best-of-breed technology partners.

Join our team of smart and curious people from all over the world as we help shape the future of pan-European payments.

The position

CTU is responsible for EBA CLEARING corporate IT activities and provides, operates, supports the IT infrastructure and administrative applications. The core applications of EBA CLEARING are supported by another IT Development team. The IT infrastructure is outsourced mainly to independent service providers

IT corporate activities include and are not limited to users’ identity management, company managed (tablets and mobiles) devices, access controls, meeting solutions, networks, IT infrastructure.

EBA CLEARING has adopted a cloud first approach that aims to address quickly, effectively, and securely the needs triggered by the business.

The IT Specialist will join the Corporate Technology Unit and will report to the Head of CTU. We are looking for an IT professional, who, as part of ITCU, will:

• contribute to the operation of IT infrastructure and administrative applications
• acting as a point of contact and first line support to assist EBA CLEARING users (both physically and remotely) for their day-to-day issues in relation to the IT infrastructure and administrative applications, incidents and software installations, inquiries about the MS Office and other office automation products
• tracking, coordinating and following-up incident and problem resolution with the IT service providers in accordance with the agreed service levels for the infrastructure
• defining new and improving existing processes for IT support
• defining and monitoring KPIs for IT support
• drafting and maintaining technical documentation and user manuals for infrastructure and applications
• contributing to the technical library and ensuring the consistency with existing policies, drafting and validating technical designs for the IT infrastructure
• contributing to drafting technical specifications for tender procedures and participating in the evaluation
• purchasing of hardware and software from existing framework contracts
• participate and conduct IT projects.
• performing general administrative project related tasks (e.g. reporting, communication, coordination, etc.)
• performing specific project related tasks (e.g. preparation of various types of formal project related documents, status reports, letters and memos, approval requests, review and tracking of project-related documents
• assembling, collating, distributing and archiving project information and providing this information on request
• updating project information and documents and maintaining the project records including the preparation and follow-up on project related documents, project plans, status reports, letters and memos, and tracking of deliverables and approvals, etc.
• administering project related communication including acting as a focal point for the projects, using any kind of communication tools required for the project (e.g. email, documents) ensuring an efficient communication flow within the project and externally
• ensuring the proper setup and a follow up of project/ program related meetings (e.g. summarising the feedback for documents and minutes taking of project activities and actions)
• animate and coordinate internal user training sessions on the IT infrastructure and administrative applications
• coordinate and maintain the relationship with external suppliers.
• work closely with internal functions (HR, Finance, Office Management) to ensure the adequate level of services to EBA CLEARING users.

The profile

The successful candidate will have:

• a Computer Science Degree in Information Technology, any further education in IT, Service Management, Project management being a plus
• at least 5 years of proven fulltime professional experience in the field of IT of which at least 3 years in a comparable position
• excellent problem-solving skills and the ability to determine the most appropriate solution to an identified incident or problem
• fluent in English, both written and spoken, fluency in other European languages being a plus
• experienced in providing IT support in an international environment
• strongly experienced in deploying, administering, and managing Microsoft Azure/Office 365 stack (Office 365, Azure AD, Intune, Defender, Teams and Teams Room System) on users’ devices, accounts and profiles
• experienced in configuration and troubleshooting of end user devices (laptops, tablets, etc.)
• acquainted with next-gen networking solutions (Meraki)
• comfortable with remote assistant solutions (LogMeIn, TeamViewer)
• at ease with ticketing platforms (Atlassian Cloud, Jira Cloud)
• knowledge about patch management solutions in cloud environments
• familiar with Zero Trust approach
• very good knowledge of MS Office (Word, Access, PowerPoint, Excel and Outlook)
• excellent knowledge of project terminology in IT environment
• good understanding of IT processes and environment
• proven experience in assisting and supporting project management in an international, multistakeholder environment
• proven experience in organising meetings independently, taking minutes and coordinating administrative activities, as well as preparing administrative documents
• flexibility in taking over other tasks in view of a dynamic and evolving IT environment
• ability to manage own workload and work without close supervision
• being a good team player with strong interpersonal skills

EBA CLEARING is committed to equal opportunity and diversity and inclusion, as we are convinced that our individual experiences and overall diversity are our key strength. All our recruitment decisions are based solely on the individual’s qualifications, skills and experience along with the job requirements.

EBA CLEARING ensures compliance with the principle of non-discrimination towards any person in the context of a recruitment procedure, access to an internship or an in-company training period in the different countries in which it recruits.

If you have any question regarding the interview process, please let our Talent Acquisition Specialist know.

We value authenticity in our recruitment process and are interested in getting to know you, your experience, your perspective and your voice. While AI tools can support preparation, we expect applications and interactions to reflect your own work and thinking.