IT Project Manager – User Support for an AI Application

Keoni; Paris; On-site; EUR 85,000 - 115,000; Full time

Job summary

Kéoni Consulting is seeking an IT Project Manager with a strong focus on user support for a ChatGPT-based AI application. The role targets a senior professional with extensive experience in IT project management and cross-functional collaboration across engineering, IT, and business teams.

Responsibilities include supporting end users, maintaining service continuity, and driving improvements in AI adoption and prompt usage while ensuring data security and quality of responses.

Qualifications

• Graduate Bac+5 from an engineering school or equivalent.
• Experience in IT project management for AI or software applications is desirable.
• Familiarity with AI tools and prompt engineering practices is expected.

Responsibilities

• Support users in learning and using the AI application on a daily basis.
• Ensure high user satisfaction by responding quickly and clearly to requests.
• Guarantee service continuity by handling incidents and support requests within defined timeframes.
• Gather, qualify, and escalate business needs to improve tool quality and usability.
• Contribute to adoption and dissemination of best practices for AI use and data security.
• Develop and maintain automated test scripts for the AI application.
• Participate in continuous service improvement through documentation, training, and feedback.
• Produce activity reports detailing volume, issues, and improvement areas.

Skills

ChatGPT basics

Prompt engineering

Multichannel support

Attention to detail

Bug testing

Web environments

Automated testing

Bilingual communication

Customer service

Adaptable communication

Education

Master’s degree in Engineering

Job description

# IT Project Manager – User Support for an AI Application* Home* IT Project Manager – User Support for an AI Application* July 17, 2026* 0 Comments* By Roberte OkoyaContext: The cross-functional center of expertise within Assets IA focuses on development, innovation, data, AI, and service delivery. It is responsible for designing pilot projects and innovative finished products for the group and its clients. We are seeking a user support profile for a "ChatGPT" AI application for group employees (target population: 100,000 employees). Main responsibilities: – Support users in learning and using the application daily. – Ensure a high level of user satisfaction by responding quickly, clearly, and informatively to requests. – Guarantee service continuity by handling incidents, anomalies, and support requests within defined timeframes. – Gather, qualify, and escalate business needs to improve the tool (quality of responses, usability, new features). – Contribute to the adoption and dissemination of best practices for AI use (prompting, limitations, data security). – Develop and maintain automated test scripts. – Participate in the continuous improvement of the service through documentation, training, and feedback. – Produce activity reports (volume, frequency of problems, areas for improvement). Specific expertise:Skills: • Understanding of how a conversational AI such as ChatGPT works. • Familiarity with best practices in prompt engineering. • Ability to prioritize and manage multi-channel requests. • Meticulous attention to detail in tracking requests. • Ability to test, reproduce, and document bugs or unexpected behavior. • General understanding of web environments (browser, SSO, access rights, latency, caches, etc.). • Knowledge of automated testing solutions.Soft skills: • Excellent oral and written communication skills in French and English. • Strong customer service and user relationship skills. • Ability to adapt communication style to diverse audiences (non-technical, business, IT, management).Profile of consultant expected level: Graduate Bac+5 from an engineering school or equivalent.Type of service sought: Description of service: Generalist IT – IT Project Manager – Seniority: More than 9 yearsApplication: CV + cover letter + copies of diplomas to be sent to [e-mail] in 2008, Kéoni Consulting is an IT consulting and engineering firm specializing in the banking, financial markets, insurance, and industrial sectors. We are the partner for major accounts in their digital transformation. We help them transform their business model, align their operational processes, select the best technologies, and mitigate and overcome the risks associated with digitalization. Kéoni Consulting helps companies to: Make a difference ; Innovate and create ; Reinvent their business ; Satisfy customers ; Gain a competitive advantage; Become the leader in their sector; Become the leader in your sector. Our activity covers the entire information systems lifecycle (Project Management, Business Analysis Consulting, Design, Implementation, Maintenance, Production, and Operation).**Job Category:** Digital Transformation**Job Type:** Full Time**Work location:** Europe