IT Operations Manager - Strasbourg

BE Consultancy Group; Strasbourg; Hybrid; EUR 120,000 - 150,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

BE Consultancy Group in Strasbourg, France, is seeking an experienced IT Operations Manager to lead and continuously improve IT service operations across a complex, multi-platform infrastructure. You will provide senior operational leadership across infrastructure, platforms, IT service management, security and service delivery.

This senior role requires strong experience in IT Operations Management, ITIL-based service delivery, and stakeholder management.

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering or a related field.
• 10+ years of professional IT experience with enterprise infrastructure and IT service operations.
• 5+ years of IT Operations Management or senior operational leadership experience.
• Strong knowledge of ITIL-based IT Service Management (ITSM) and enterprise service delivery.
• Experience managing complex, multi-platform infrastructure environments.
• Strong understanding of Incident, Problem, Change and Request Management.
• Experience managing SLAs, KPIs, service reporting and continuous improvement initiatives.
• Good understanding of infrastructure security, vulnerability management and operational compliance.
• Fluent English, both written and spoken.

Responsibilities

• Lead daily IT infrastructure and service operations across Linux and Windows servers, middleware, databases, virtualization, storage, backup and cloud/hybrid environments.
• Ensure operational processes and service delivery are aligned with ITIL v4, NIST CSF, security and compliance requirements.
• Oversee Incident, Problem, Change and Request Management, using ServiceNow or equivalent ITSM platforms, and lead RCA for major incidents and recurring issues.
• Drive infrastructure lifecycle management, including patching, upgrades, vulnerability remediation, endpoint hardening and configuration compliance.
• Monitor service performance and deliver SLA, KPI, operational and service-quality reporting to client stakeholders and internal governance.
• Drive improvements in monitoring and observability, using solutions such as Dynatrace, AppDynamics and Splunk.
• Manage operational workforce planning, including shift coverage, on-call organization, task allocation and performance monitoring.
• Represent IT Operations during project planning, operational readiness and build-to-run/service transition.
• Lead Service Improvement Plans (SIPs) and continuous improvement initiatives using Lean, Agile and DevOps principles.
• Manage relationships with technology vendors and support partners, including Oracle, IBM, VMware and infrastructure hardware providers.
• Ensure a strong operational security posture and proactively address operational, technical and service-delivery risks.

Skills

IT Operations Management

ITSM

ITIL 4

ServiceNow

Incident Management

Problem Management

Change Management

SLA/KPI Management

Education

Bachelor's or Master's in Computer Science/Info Tech/Engineering

Tools

ServiceNow

Dynatrace

AppDynamics

Splunk

Job description

For an international organization in Strasbourg, France, we are urgently looking for an experienced IT Operations Manager to lead and continuously improve IT service operations across a complex, multi-platform infrastructure environment.

European candidates are welcome to apply! Candidates must be based in Strasbourg or willing to relocate to Strasbourg. Consultants based in Strasbourg can also work partially from home.

As IT Operations Manager, you will provide senior operational leadership across infrastructure, platforms, IT service management, security and service delivery, ensuring high availability, operational excellence and compliance with agreed service levels and security standards.

This is a senior position requiring strong experience in IT Operations Management, ITIL-based service delivery, infrastructure operations and stakeholder management.

Candidates must be fluent in English.

Security Clearance Requirements

• Meet the required EU citizenship/nationality criteria for at least 10 years;
• Hold, or be eligible and willing to obtain, a Personal Security Clearance (PSC) in accordance with applicable EU or national security requirements;
• Have the legal right to work in France. Work permit sponsorship is not provided.

Tasks and Responsibilities

• Lead daily IT infrastructure and service operations across Linux and Windows servers, middleware, databases, virtualization, storage, backup and cloud/hybrid environments;
• Ensure operational processes and service delivery are aligned with ITIL v4, NIST CSF, security and compliance requirements;
• Oversee Incident, Problem, Change and Request Management, using ServiceNow or equivalent ITSM platforms, and lead Root Cause Analysis (RCA) for major incidents and recurring issues;
• Drive infrastructure lifecycle management, including patching, upgrades, vulnerability remediation, endpoint hardening and configuration compliance;
• Monitor service performance and deliver SLA, KPI, operational and service-quality reporting to client stakeholders and internal governance;
• Drive improvements in monitoring and observability, using solutions such as Dynatrace, AppDynamics and Splunk;
• Manage operational workforce planning, including shift coverage, on-call organization, task allocation and performance monitoring;
• Represent IT Operations during project planning, operational readiness and build-to-run/service transition activities;
• Lead Service Improvement Plans (SIPs) and continuous improvement initiatives using Lean, Agile and DevOps principles;
• Manage relationships with technology vendors and support partners, including Oracle, IBM, VMware and infrastructure hardware providers;
• Ensure a strong operational security posture and proactively address operational, technical and service-delivery risks.

IT Operations Manager Profile

• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering or a related field;
• 10+ years of professional IT experience, with strong exposure to enterprise infrastructure and IT service operations;
• 5+ years of IT Operations Management or senior operational leadership experience;
• Strong knowledge of ITIL-based IT Service Management (ITSM) and enterprise service delivery;
• Experience managing complex, multi-platform infrastructure environments;
• Strong understanding of Incident, Problem, Change and Request Management;
• Experience managing SLAs, KPIs, service reporting and continuous improvement initiatives;
• Good understanding of infrastructure security, vulnerability management and operational compliance;
• Strong leadership, stakeholder management and communication skills;
• Experience working with multidisciplinary technical teams and external vendors;
• ITIL 4 Foundation certification is required;
• Fluent English, both written and spoken.

Nice to Have

The following certifications and experience are considered strong advantages:

• Lean Six Sigma Green Belt or Black Belt;
• ISO/IEC 27001 experience or certification;
• ISO/IEC 20000 experience or certification;
• PMP or PRINCE2 certification;
• Experience with NIST Cybersecurity Framework (NIST CSF);
• Experience with ServiceNow or comparable enterprise ITSM platforms;
• Experience with Dynatrace, AppDynamics or Splunk;
• Experience supporting highly regulated, governmental or international environments.

Key Technologies & Skills

IT Operations Management | IT Service Management (ITSM) | ITIL 4 | ServiceNow | Incident Management | Problem Management | Change Management | SLA & KPI Management | Root Cause Analysis (RCA) | NIST CSF | Linux | Windows Server | Oracle | PostgreSQL | DB2 | WebLogic | Tomcat | VMware | Hyper-V | Cloud Infrastructure | Hybrid Infrastructure | Storage & Backup | Dynatrace | AppDynamics | Splunk | Vulnerability Management | Service Improvement | DevOps

Working in Strasbourg

This position offers the opportunity to take on a senior IT Operations leadership role within an international environment in Strasbourg, France.

Candidates must already be based in Strasbourg or be willing to relocate to Strasbourg.

Consultants based in Strasbourg have the possibility to combine onsite work with working from home, subject to the requirements of the assignment.