IT Operations

Cainiao; Saint-Ouen-l'Aumône; On-site; EUR 32,000 - 42,000; Full time

Job summary

Cainiao is seeking an IT Support Technician in Île-de-France to keep our office tech running smoothly. You will handle routine hardware and software issues, assist with login, email, VPN, and network connectivity, and manage IT assets.

You will create and modify user accounts, enforce access controls, and support information security through patches and antivirus. Candidates with 1–3 years of IT experience, Windows and Office familiarity, and basic networking will fit well.

Qualifications

• 1-3 years in IT technical support or maintenance.
• Familiar with Windows, Office, and common office software.
• Basic network knowledge: LAN, Wi‑Fi, routers, and switches.
• Experience with ticketing and asset management systems is preferred.
• Understanding of basic information security concepts (permissions, backups, antivirus).

Responsibilities

• Provide routine IT support for computers, printers, scanners, and login, email, VPN issues.
• Register, issue, retrieve and maintain IT assets.
• Assist in maintaining LAN, Wi‑Fi, switches; monitor network stability.
• Create, modify and disable employee accounts with proper permissions.
• Support information security policies, patches, antivirus, and security awareness.

Skills

IT support

Windows OS

Office Suite

Networking basics

Hardware knowledge

Ticketing systems

Information security

Tools

Asset management system

Patch management tool

Job description

Job Description

• 1. Routine IT Support: Provide technical support for employees' computers, printers, scanners, and other equipment. Handle issues related to system login, email, VPN, and network connectivity.
• 2. Equipment and Asset Management: Responsible for the registration, issuance, retrieval, and maintenance of IT assets such as computers, monitors, and mobile devices.
• 3. Network and System Maintenance: Assist in maintaining the company's LAN, Wi-Fi, switches, and other network equipment. Monitor network stability and handle network anomalies. Assist in managing infrastructure such as servers, NAS, and backup systems.
• 4. Access Control and Account Management: Create, modify, and disable employee accounts (email, system permissions, application permissions). Ensure that permission allocation complies with security standards.
• 5. Information Security and Compliance: Implement the company's IT security policies, including patch updates, antivirus protection, and access control. Monitor potential security risks and report them promptly. Assist in conducting security training or awareness campaigns.

Job Requirements

• 1. Skills and Experience: 1-3 years of IT technical support or maintenance experience. Familiar with Windows systems, Office suite, and common office software. Basic network knowledge including LAN, Wi-Fi, routers, and switches. Basic computer hardware knowledge, capable of simple repairs or replacements. Experience using ticketing systems and asset management systems is preferred. Understanding of basic information security concepts (permissions, backups, antivirus, etc.).
• 2. Excellent communication skills and service awareness. Patient, meticulous, and able to independently analyze and solve problems. Responsible and able to remain stable under pressure. Strong learning ability and willing to continuously improve technical skills. Team player.
• 3. Priority will be given to candidates with majors in computer science, information technology, network engineering, or related fields.