IT Help Desk Specialist

Uni Systems International; Paris; Sur place; EUR 32 000 - 42 000; Plein temps

Résumé du poste

Uni Systems is seeking a Help Desk Specialist to join the UniQue team in Paris. You will be the primary contact for IT users, logging, diagnosing and resolving incidents, and coordinating with vendors to restore service.

You will manage user accounts, access, and group memberships, while contributing to the knowledge base and IT process documentation. Strong English communication is essential, and a customer-focused approach is required.

Qualifications

• 4+ years of experience in IT Service Desk or similar role.
• ITIL certification is mandatory.
• Hands-on experience with Microsoft Azure and Microsoft 365 environments.
• Experience with Microsoft Entra ID (Azure AD).
• Experience with Microsoft Intune for device management.
• Familiarity with Azure Virtual Desktop and troubleshooting VDI.
• Strong troubleshooting and problem-solving skills.
• Ability to document processes and maintain knowledge base.

Responsabilités

• Serve as the first point of contact for IT users with requests and issues.
• Log and triage tickets in the Service Desk.
• Diagnose and resolve end-user incidents.
• Collaborate with third-party vendors to resolve issues.
• Manage user accounts, access, and group memberships.
• Add to the knowledge base and document processes.
• Assist users in setting up meetings and video calls.

Connaissances

ITIL certification

Azure AD

Microsoft 365

Customer focus

Documentation

English proficiency

Outils

Intune

Azure AD

Azure Virtual Desktop

Microsoft 365

Description du poste

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Help Desk Specialist to join our UniQue team.

What will you be doing in this role?

• Being the contact point for users with IT-related requests or issues
• Identify, diagnose and resolve end user requests and incidents through tickets in Service Desk
• Log tickets for end users where the request is received via e-mail, phone, Teams or in person
• Work with third-party vendors to resolve incidents
• Manage user accounts, access and group membership over various systems
• Add to the knowledge base
• Document processes
• Manage hardware assets (receiving, handling, labelling, storing, imaging, enrolling, decommissioning) and the asset inventory
• Assist users in setting up meetings and video calls

What will you be bringing to the team?

• 4+ years of experience in an IT Service Desk, Help Desk, IT Support, or similar technical support role
• Strong knowledge of IT service management principles andITIL practices; ITIL certification is mandatory requirement
• Hands‑on experience with Microsoft Azure and Microsoft 365 environments
• Practical experience with Microsoft Entra ID (Azure AD), including user account management, access permissions, and group membership
• Experience with Microsoft Intunefor device management, enrollment, configuration, and compliance
• Familiarity with Azure Virtual Desktop (AVD) and troubleshooting virtual desktop environments
• Strong troubleshooting and problem‑solving skills, with the ability to diagnose and resolve end‑user hardware and software issues
• Ability to create and maintain technical documentation, IT processes, and knowledge base articles
• Good communication and interpersonal skills, with a customer‑focused approach to supporting end users
• Ability to work independently, prioritize multiple requests, and manage incidents according to agreed SLAs
• Excellent command of written and spoken English

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.